Jun 25, 2018 05:14:32 AM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Jul 29, 2020 07:47:20 AM by Subhan S
Hi
I am having exactly the same problem. Even thou my card on other sites is working fine.
Jul 29, 2020 08:13:58 AM by Bojan S
Hi Subhan,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those. Let us know if the issue persists.
Jul 29, 2020 12:06:08 PM by Subhan S
Hey, I tried a different browser (Microsoft edge) too. But it's still not working. Here is the error that i am facing right now
Jul 29, 2020 01:33:23 PM by Bojan S
Hi Subhan,
One of our team members will reach out to you directly via a support ticket to assist you with adding your billing method.
Jul 30, 2020 10:17:29 AM by Kamran A
I have the same problem when I add Debit card for a direct contract from a Upwork user.
Jul 30, 2020 11:03:34 AM by Bojan S
Hi Kamran,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Sep 18, 2020 04:08:59 AM by Nabeegh S
I am trying to upgrade my membership using debit mastercard but getting them same error. I have contacted the bank but they say my card is activated from their side.
Sep 18, 2020 04:15:18 AM by Goran V
Hi Nabeegh,
I would recommend to try and add another billing method. If you`re still experiencing the same problem with another method as well, let me know here. Thank you.
Sep 18, 2020 04:25:33 AM by Nabeegh S
I do not have any other payment method. I tried one of my family memebers visa debit card but it was also getting refused and I was told by your team mamber that it was because I was trying to pay from the card that was not on my name.
please look into this I only have one card at a moment and it doesnot have any issues from bank side, l have been trying to upgrade for the past 28 days
Sep 18, 2020 05:27:55 AM by Goran V
Hi Nabeegh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Oct 11, 2020 01:04:05 AM by Nikola S
Hi Fatimah,
Could you please clear your cache and cookies or log in with another browser? Please let us know if the issue persists so that we can assist you further.
Nov 3, 2020 05:41:52 AM Edited Nov 3, 2020 05:42:26 AM by Hriday K
I have a huge problem with add Billing Method via Visa Debit Card. Please help!!!!
I ask your community support but their support either not good or so delaying.
Please it's urgent. I need a developer for my site. But when to hire him/her, this billing not happening just totally frustrating and irritating.
I'm facing these issues for the last 8 hours and still not solved. Please help as soon as possible.
Nov 3, 2020 05:46:44 AM by Goran V
Hi Hriday,
I`m sorry about the inconvenience this is causing you and rest assured, our team will update your ticket as soon as possible and will assist you further. Thank you.
Nov 3, 2020 05:51:28 AM by Hriday K
I'm waiting for the last 30 mins still no response from your team. Can you assist me plz?
I've got the problem with the below --
Nov 2, 2020 11:44:39 PM by Hriday K
I'm facing the same problem with my Visa Debit Card. Please can anyone help?
Nov 3, 2020 12:05:20 AM by Goran V
Hi Hriday,
Our team will reach out to you via ticket as well and will assist you further with your billing method as soon as possible. Thank you.
Nov 3, 2020 03:52:05 AM by Hriday K
Hallo, till now I didn't get any support ticket
Kind request you to make it soon
Nov 3, 2020 06:26:46 AM Edited Nov 3, 2020 06:28:26 AM by Hriday K
Hello my issues not solved but the is closed by your stuff, I don't understand why??
Nov 3, 2020 06:28:21 AM by Goran V
Hi Hriday,
I checked your account and can confirm that your ticket is not closed. Our team has already posted an update on your ticket with number 30111139. Thank you.
Nov 3, 2020 06:31:05 AM by Hriday K
Please can give me that ticket link?
Cz I have two tickets -
One is close closed by your stuff #30109198
Another don't get any response #30110980
Nov 28, 2020 12:03:16 AM by Ismail D
Hi,
I am also getting same error. I tried three cards but getting same error. please help me to out this. I want to buy connects.
Jan 6, 2021 03:21:39 AM by Success W
Hello, I am having the same issue with two different cards. what might be the issue
Jan 6, 2021 04:39:37 AM by Aleksandar D
Hi there,
You need to check with your bank for more information on why the charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.
Thank you.
Mar 11, 2021 02:23:25 AM by Chelty T
I get the same issue when I try to add a billing method, I filled all the info correctly and tried many times, but it still showed:
[Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank.]
What's going on? What should I do?
I need help.
Mar 11, 2021 02:42:54 AM by Goran V
Hi Chelty,
Could you please check with your bank if your account is enabled for international charges or try to add another Billing method. Thank you.
Mar 14, 2021 03:38:12 PM by Mehroz I
Hi Goran,
I'm having problem addign the biiling method. I'm trying to add a mastercard, but this error pops up:
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
Can you please help me out.
Kind regards
Mar 14, 2021 05:46:54 PM by Pradeep H
Hello Mehroz,
The charge on your card was declined. You will have to contact your card issuing bank for more information on this.
Thank you.
Pradeep H
Mar 19, 2021 09:03:38 AM by Mehran S
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I am facing the issue I have contacted my bank they told me that every thins is fine from bank side the issue is arrising from buyer side can any one please guide regarding it. its urgient I am buying connects but facing the issue i am using the same card for other transaction but can not do this like this one.....
Mar 19, 2021 09:48:46 AM by Andrea G
Hi Mehran,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Mar 22, 2021 01:25:32 AM Edited Mar 22, 2021 01:25:49 AM by Goran V
Hi Hafiz,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 1, 2021 01:48:52 AM by Hamza M
Hi Goran,
I'm having problem addign the biiling method. I'm trying to add a mastercard, but this error pops up:
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
i have tried 2 accounts both were active for online transactions. i have contacted my bank they said all is ok from our side
Can you please help me out.
Kind regards