**** Web Desinger Scammer

6bc4df9e · ‎03-19-2021

Freelancer asked us to pay full payment and then cancelled the contract before finishing the job,**Edited for Community Guidelines** is a scammer and has taken 800$ us from our business which we are now trying to get back as he did not do the job and we paid him in full with trust.

petra_r · ‎03-19-2021

Dumisani C wrote:
Freelancer asked us to pay full payment and then cancelled the contract before finishing the job,

That's not quite what happened, though, is it? It was an hourly contract and the freelancer logged the hours. The difference between a fixed rate and an hourly contract is that with a fixed rate contract you pay for a deliverable, with hourly contracts you pay for time spent working, not a deliverable.

Dumisani C wrote:
... has taken 800$ us from our business which we are now trying to get back.

You had until midnight last night (Friday) UTC to dispute last week's hours. Did you dispute in time?

You can dispute hours based (only) on:

the hours not being tracked with the Upwork tracker and screenshots (manual time)
the screenshots lacking meaningful work memos
low activity levels
screenshots showing time not spent on working on your project.

However, the dispute period for last week has been over for a few hours, any hours logged the week before the dispute period expired over a week ago and so on.

NikolaS · ‎03-20-2021

Hi Dumisani,

I am sorry to hear about your experience. I would like to provide more information about the different contract types.

For Hourly contract freelancers and agencies include their rate when submitting a proposal to your project. You can further negotiate this rate during the interview process. Freelancers log time with the Upwork Desktop App. You can monitor your freelancer’s progress by checking their Work Diary. You have the option to dispute hours if necessary. Manual time billing can be enabled and you can set a weekly limit on billable hours.

For Fixed-Price contract freelancers and agencies submit their proposed bid for the entire project and suggest potential milestones. You and your freelancer or agency can agree to certain project milestones when you will expect parts of the work to be completed. You can have one milestone or split the project into multiple parts. Additional milestones can be added during the contract if needed. As far as payment, you deposit milestone funds into Upwork escrow and you have the chance to review your freelancer’s work before any payment is released to them.

You can find more information in this help article.

Additionally, I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you,

~ Nikola