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Why does Upwork make it so hard to report fraudulent freelancers?

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Active Member
Heath A Member Since: Mar 19, 2015
1 of 19

I was interviewing a freelancer the other day who appeared to be quite competent, claiming to be from the UK and the photo showed a clearly caucasian looking man with red hair.

 

However I could tell quite clearly from the way he or she wrote that english was not his first language. After asking him to show me examples of his work, he told me that he made this site.. **Edited for Community Guidelines**

 

I don't know how many of you are aware, but **Edited for Community Guidelines** is a billion dollar ecommerce platform and it would be the equivelent of someone telling you they made this site: amazon.com

 

After asking for a linkedin profile I was told that they didn't have one. That's quite surprising, surely someone that has worked for such a prestigious ecommerce company in the US would have a Linkedin proudly showing this?

 

So I pushed for a cam interview. Sorry, no webcam. 

 

Regardless, It was almost impossible to report this person. I left Upwork feedback stating that this has happened over a week ago and didn't receive a response. 

 

So this fake, this fraud, this scumbag is still out there bidding on client projects and intentionally defrauding clients on not only who they are, but their experience levels and charging $45 per hour when it's highly likely they are an offshore worker from a tech **Edited for Community Guidelines**

 

Why isn't Upwork making it easier for us to report these people? This is the second fraudulent freelancer i've had and it sours all further interactions with prospective workers due to cynicism and mistrust.

 

I am of the opinion that when a platform is taking such a massive fee for this service, they should do a far better job of screening candidates - ID Photos can easily be photoshopped, and they should be giving clients such as myself who are good at sniffing out fakes access to an effective reporting tool with same day follow up from an upwork rep. This is ridiculous.

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Community Guru
Petra R Member Since: Aug 3, 2011
2 of 19

@Heath A wrote:

Regardless, It was almost impossible to report this person.


 Flag the profile as inappropriate. Every profile has a button for this at the top right.

 

flag.jpg

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Active Member
Heath A Member Since: Mar 19, 2015
3 of 19

The problem with all of these is I can't prove any of them. I suspect him being fake. "Fake Resume" Is probably the only one, which i've just sent in, however he doesn't have a fake resume on upwork, he told me this when i was doing the Skype interview. Why isn't there just a "Fraudulent behaviour" option? 

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
4 of 19

 Hi Heath,

 

Please submit a request or provide the information I mentioned in my comment above in a pm, so we can review the evidence, the user's profile and take action if necessary. Please do include screenshots of your communication on Skype.

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Community Guru
Maria T Member Since: Nov 12, 2015
5 of 19

Hi Heath,

As Rene said, this has been discussed for a long time.
https://community.upwork.com/t5/Announcements/Input-Request-Flag-options/m-p/377638#M21185
They put the honey on our lips (this makes sense in Spanish, I do not know if it has it in English) but everything has come to nothing.

Mods, any update?

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Community Guru
Rene K Member Since: Jul 10, 2014
6 of 19

@Maria T wrote:


They put the honey on our lips


I hereby promote "Putting honey on our lips" to the status of an official adage in English!

 

:-)

-----------
"Where darkness shines like dazzling light"   —William Ashbless
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Community Guru
Maria T Member Since: Nov 12, 2015
7 of 19

Robot LOLSmiley LOLWoman LOL

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Community Guru
Alexandra H Member Since: Jul 30, 2015
8 of 19

I think we have a similar phrase in German: "Jemandem Honig ums Maul schmieren" 

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
9 of 19

Hi Heath,

 

I'm sorry about your experience with this freelancer. We do have initiatives, systems and a dedicated team in place in order to identify and address fraudulent profiles. I've checked and it doesn't appear you submitted a support request, could you please clarify how you reported the profile? I've also tried looking through your recent conversations but wasn't able to identify the user in Messages. 

 

Could you please pm me the user's details, the link to their profile and screenshots of your conversation so I can check if their profile has been reviewed yet? Thank you.

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Active Member
Heath A Member Since: Mar 19, 2015
10 of 19

Thanks Vladimir,

 

I used the feedback function the first time around. And I've just flagged him with a "Fake Resume".

 

Having to spend 15 minutes exploring the labrynth that is sending a support request for this was just not worth my time, honestly.

 

 

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