Why is my escrow refund taking too long?

[4d6b6675]

Hi, i have funded escrow then cancelled the project and in the "Transactions" it said refunded to bank account but it has been 10 days i still havent been refunded.

[g_vasilevski]

Hi Veronicas,

I'm sorry for the inconvenience this has caused you. Our team will reach out to you via ticket and email as soon as possible and will assist you further with your refund. Thank you.