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57a991a6
Community Member

Frustrated

Spending 5 figures on your platform and there's no easy to way to actually contact someone. 

 

Debit card expired in the middle of a project, I have added the new card but the project is still suspendded and I cannot seem to reactivate it.

 

"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Stephen,

 

I'm sorry for the inconvenience this has caused you and I understand your frustration with this. Our team will reach out to you via ticket and email to assist you further with your billing method and will investigate further why you were not able to connect to our Customer Support. Thank you.

~ Goran
Upwork
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