May 10, 2018 09:25:40 AM by Prasad C
Hello Dear Upwork Community,
i am from india & i am a new on upwork and i am facing payment method problem. that is when i added my paypal account as a payment method upwork system respond to me "You don't have a valid billing method on file with Upwork. Please correct this before making an offer." please help me for adding successfully paypal account to upwork.
i also mention below some important point about my payment method.
1] My Paypal email id and my upwork profile email id both are different.
2] i have added my international debit card (i.e. master card) on my paypal account for payment.
please anyone help me .
Regards
Prasad Chandekar
May 10, 2018 09:44:55 AM by Nina K
Hi Prasad,
I've checked and can see that you have an open ticket regarding your issue to which one of our agents responded with detailed information regarding your billing issue. Kindly check the ticket which can be accessed here for more information and next steps to take.
Aug 20, 2018 10:08:56 AM by Bojan S
Hi Emma,
I'm sorry about your experience, I can see that you have an open ticket regarding your concern and one of our team members will assist you further shortly. In the meantime, please go to your account settings and chose top tab on left, ''My Info''. Kindly, try adding address details and phone number in order to fix this error. If the issue persists after this please post any question on your existing ticket and our team will assist you further. Thank you!
Aug 20, 2018 10:13:26 AM by Emma S
Still same issue 😞 Its my first time in here. i want to hire frelancer on urgent basis. But the problem is going on..!! There is no live chat for buyers ..just wa8ing 😞
Aug 21, 2018 01:41:43 PM by Bojan S
Hi Emma,
I apologize for the delay in addressing your concern. It looks like our team already followed up on your ticket with more information, kindly, refer to those instructions and if the issue persists after this please post any question on your existing ticket and our team will assist you further. Thank you!
Dec 1, 2018 06:58:50 AM by Joseph S
I get this message "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."
Please hel me sory this ASAP. I need to hire somebody straight away
Dec 1, 2018 08:13:44 AM by Joanne P
Hi Joseph,
I checked your account and it looks like you've added a billing method on file. Upwork currently accepts Visa, Discover, Mastercard, and American Express. Virtual, gift and prepaid cards are not accepted. One of customer support agents will also reach out to you via email to assist you further with this concern. Thanks!
Dec 27, 2018 04:29:40 PM by Eric B
Same problem here: "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."
Please, help !!
Thank you.
Dec 27, 2018 05:43:43 PM by Avery O
Hi Eric,
I checked your account and do not see the notification in question. Do you have a screen grab of the issue you are referring to? Please share it on your next reply, making sure to black-out any private information so that I can look into this further.
Dec 28, 2018 12:18:28 PM by Eric B
@Avery O wrote:Hi Eric,
I checked your account and do not see the notification in question. Do you have a screen grab of the issue you are referring to? Please share it on your next reply, making sure to black-out any private information so that I can look into this further.
Hi, Avery
Thank you for trying to help. It's weird because it's not the first time I give a job to a freelancer and that's the first time I see this but I must have been tired because beyond the credit card, there is the paypal options (That I hadn't seen)
Now, when I use the paypal option (and I have enough money in it), it asks me to create a new card in it. is that normal if I have enough money in it? basically, I'd like to use that money which is on paypal.
Thank you!
Dec 28, 2018 01:09:11 PM by Bojan S
Hi Eric,
I have shared your report with our team and one of our team members will reach out to you directly and assist you further with your billing method issue. Thank you for your patience.
May 9, 2019 03:45:33 PM by Lorenzo P
May 9, 2019 08:02:58 PM by Avery O
Hi Lorenzo,
I checked your account and can see that your billing method was declined. As the primary payment method on your Paypal account was declined. You may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.
May 10, 2019 01:50:59 AM by Lorenzo P
Jan 15, 2020 05:28:02 AM by Goran V
Hi Olena,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Apr 11, 2020 08:20:55 AM by Aleksandar D
Hi Nikki,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 15, 2021 07:43:16 PM by Bernard C
Hi, it's 2021 and apparently the issue has been persisting. I have just added my address and number to my account and yet I'm still facing the same issue. I was previously able to suddenly send an offer and now it's back to being an issue. Why is Upwork making it this difficult to get started?
Please get back to me ASAP.
Nov 15, 2021 09:42:22 PM by Pradeep H
Hello Bernard,
Thank you for your message. I am sorry to hear about your billing method. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep
Nov 20, 2021 11:08:23 AM by Pay Tv C
same issue here pls help
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."
Nov 20, 2021 01:06:13 PM by Luiggi R
Hi there,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 20, 2021 10:44:42 PM by Azhar M
I'm also facing the same issue, can you please raise a ticket.
I want this to be resolved
Dec 20, 2021 11:44:58 PM by Pradeep H
Hi Azhar,
Thank you for your message. I am sorry to hear about the issue with your billing method. Could you please try again after updating your preferred payment method on your Paypal wallet? If you are trying to add a card, please check with your card issuing bank to enable international transactions and check credit limits or available funds on your card. Feel free to message us if you need further assistance.
Thank you.
Pradeep
Jan 31, 2022 03:49:10 AM by Kamal S
Hi Bojan, I'm facing same issues. I've done all settings in my paypal and upwork account after reading community articles but still it is same problem. Pls see attached ss and help me asap because I can't hire anyone with this issue.
Thank you in advance.
Looking forward to hearing from you soon.
Regards:
Jan 31, 2022 03:55:52 AM by Goran V
Hi Kamal,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Apr 11, 2020 07:25:13 AM by Nikki N
Sep 7, 2020 11:44:27 AM by One S
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.
Sep 7, 2020 12:57:54 PM by Bojan S
Hi there,
Could you please check your PayPal account and the preferred payment methods you have set in your Wallet. You may also contact PayPal customer support to check if your account is set up correctly.
Dec 24, 2020 10:47:28 AM by Asma F
Hello
I am facing the same issue.... I have to Hire freelancer urgently.... Please help me to sort it out.
Dec 24, 2020 11:19:16 AM by Bojan S
Hi Asma,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 31, 2020 07:49:06 AM by Chic M
I can pun money on my upwork account ti pay for the new job. Help me:
You don't have a valid payment method on file with Upwork. Please correct this before making an offer.
You already have this payment method on file. Please review your current payment methods.
Jan 31, 2020 08:57:03 AM by Bojan S
Hi Chic,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method.
Thank you for reaching out to us.
Mar 9, 2020 11:35:20 PM by Goran V
Hi Christopher,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jul 11, 2020 04:27:57 PM by Anas B
Dears,
I have exactly the same issue, my Paypal account is active with no problem, I've used it for long time ago here, now I'm blocked I can't hire freelancers!!
Can you help me fix that?
Thank you
Jul 11, 2020 05:57:32 PM by Joanne P
Hi Anas,
I checked your account, and I can see that our team has already updated your ticket, providing further assistance. Please check your ticket number: 29146219. Thank you.