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08e47235
Community Member

payment issue

For few days it has been difficult to pay on upwork, every time upwork said that the charge field shows that the amount is deducted from upwork and bank.He doesn't even get paid for his freelance work and Upwork is getting a bad name.
Talk to support, they mislead us, we are passing your message to payment department and they run away. If it's such a big platform, why hasn't a payment department been put in place as well?And this department may have suspended our account, it is our benefit, but the freelancer's efforts go in vain.When you say support support I understand you, Carol. May I know if there is anything else I can help you with?Then leave the chat wow clint get upset then move to fiverr etc please fix this issue asapThanks

ACCEPTED SOLUTION
LuiggiR
Moderator
Moderator

Hi Carol,

 

Thank you for reaching out and I'm sorry to hear about your experience while trying to resolve this issue. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork

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LuiggiR
Moderator
Moderator

Hi Carol,

 

Thank you for reaching out and I'm sorry to hear about your experience while trying to resolve this issue. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork
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