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Active Member
Kartika S Member Since: Jun 8, 2019
1 of 5

money is getting out of my accout without reason. how to get a refund

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 5

re: "money is getting out of my accout without reason."


That is computationally impossible.


There must be a reason.

If you learn the reason, you can stop the money from "getting out of your account."


re: "how to get a refund"


It is quite possible that you can't get a refund.

So rather than asking for a refund, let's try to figure out how to do things properly.


If you have provided Upwork with a credit card number or PayPal payment details or checking account details, and you see charges to your account, then it means you have come here and asked for some type of service to be provided to you.


Did you hire a freelancer?

Did you set up a premium membership account?

Did you set up monthly payments as a client?


If you have recurring charges set up for some reason, but don't figure out what is going on, you will continue to be charged. Simply osting the words "how to get a refund" in the Community Forum will not stop the charges.

Community Guru
Filip K Member Since: May 22, 2017
3 of 5

'If you learn the reason, you can stop the money from "getting out of your account."'


This ^^

I've seen things you people wouldn't believe. Attack ships on fire off the shoulder of Orion.
I watched C-beams glitter in the dark near the Tannhäuser Gate.
All those moments will be lost in time, like tears in rain. Time to die.
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4 of 5

Hi Kartika,


Thanks for reaching out to us. I checked and it seems there is an open ticket for you regarding this issue and our team already gave you all the information.


Thank you.

~ Aleksandar
Active Member
Irit H Member Since: Jun 5, 2019
5 of 5

Hello Kartika,


Check the open jobs that on an hourly basis if you have an open and ongoing jobs, also do you have  any paid membership ?  that also can cause monthly charges.