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unable to verify billing method

Active Member
Steven H Member Since: Mar 25, 2019
1 of 11

The directions on billing verification were very unclear, and the automated help almost worthless. I finally figured out what I am supposed to do in order to verify billing, but I can't because I entered the wrong amounts too many times, and now the option no longer populates when I click on the "verify now" link. The help information says that the upwork team has to verify billing with me.

So for those of you that aren't clear, when you register your credit card, upwork makes two charges (that will be reimbursed after verification). You input those charges in the verification window. If you input the wrong informaiton in there 3 times or more, you'll be locked out until upwork staff can (hopefully) help you out.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 11

Hi Steven, 

I'm sorry if this has inconvenienced you in anyway. Please know that when you add your credit card, Upwork may need to verify your credit card with two small chargees that equal $10. You may read more about it here

 

I will share your account information with the Customer Support Team so that they can reach out to you and assist you directly with your verification. 


-Avery
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Active Member
Michael W Member Since: Apr 12, 2019
3 of 11

Hey Avery, I have this same problem.  Who should I contact so that I can re-do this step?  It was unclear that I had to put in two amounts equal to $10.00 for verification and I'm locked out as well.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 11

Hi Michael,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Michael W Member Since: Apr 12, 2019
5 of 11
Thanks, I appreciate it.
Active Member
Priyanka K Member Since: May 29, 2019
6 of 11

I am in the similar situation. I have been locked out too. I have tried putting 5/5 and 4/6 different combination of $10 amount that Upwork directions say that I need to input but I keep getting the same message - 

The amounts you have entered are incorrect. Please check the amounts and try again.

Please help!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 11

Hi Priyanka,

 

We'll have one of our agents reach out to you via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Eiji T Member Since: Jun 14, 2019
8 of 11

I have the same problem. I inputted some combination of $10, but it showed ``The amounts you have entered are incorrect. Please check the amounts and try again.``. Please assist me.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 11

Hi Eiji,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.


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Active Member
Eiji T Member Since: Jun 14, 2019
10 of 11

When are you going to reach out me via ticket? I can' t use your service without solving billing problem.

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