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b_the_sun_design
Community Member

Account Hold

I have been having difficulties getting my account approved. I have made changes several times trying my best to adhere to the guidelines and resubmitted to no avail. Each time the approval is withheld, and I receive the message: 

**Edited for Community Guidelines**

I click on the link to view the support messages hoping to get some clarification. To my surprise and dismay, there are no support messages. As such, I remained clueless as to why my account fails approval. Frustrated by this, I sent a ticket to inquire about this issue. The response I got was: 

**Edited for Community Guidelines**

 

I responded asking for clarification. It has been close to 24hrs, and I am yet to receive a response to my query. It would be much appreciated if someone could shed some light on the issue, so I can rectify it or move on. Thank you in advance for your time.

2 REPLIES 2
AleksandarD
Community Manager
Community Manager

Hi Makesi,

 

I'm sorry to hear about your account status. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Upwork

I appreciate the help. Thank you soo much.

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