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Account on hold

My account currently on hold, as it firstly said on the message because I changed my name, but I didn't, I already sent required docs: internation ID and bank statements with proof of residence.
It's almost three days gone since I've sent all information and I haven't get any reply, ticket number 31891432
It's frustrating me, I'm working on upwork since it was odesk and I was top rated almost those years.

Retired Team Member
Retired Team Member

Hi Andrey,


Rest assured, our team will update your ticket as soon as possible and will assist you further. I will also escalate your concern to our team as well. If you have any additional questions, feel free to follow up on your ticket at any time. Thank you.

~ Goran
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