Sep 6, 2019 12:08:13 AM Edited Sep 8, 2019 12:30:21 AM by Aleksandar D
Account suspended
My account is suspended and i get the following error when i open my account:
**Edited for Community Guidelines**
The message tells me that i received more additional information on my email but i did not received anything. I wait for more then 4 days right now without a single explanation why my account got suspended. Is there anyone that can help me or send me the additional information.
Kind regards,
Menno
Sep 8, 2019 12:32:11 AM by Aleksandar D
Hi Menno,
I'm sorry for the delay in getting a response to you. I checked and it seems that you already received a notification about your account status. You can check the support ticket here. I already followed up with the team handling your case and you can expect an update in a timely manner.
Thank you.
Sep 11, 2019 08:13:44 AM by Menno K
Hi,
Thank you for the reply. Could you reply on the ticket again so we can find a solution how to sort the problem of my account.
Kind regards,
Menno
Sep 11, 2019 08:53:29 AM by Bojan S
Hi Menno,
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience!
Sep 13, 2019 01:36:38 AM by Menno K
Hi,
I send all necessary information and my verification is sorted, but i cant post proposals yet. Could you help me out please.
Thank you
Sep 13, 2019 01:38:47 AM by Goran V
Hi Menno,
Our team will update your ticket with more details as soon as possible and assist you further. In the meantime if you have any additional questions feel free to post them on your ticket. Thank you.
Sep 16, 2019 05:44:40 AM by Menno K
Dear Upwork,
My account is still suspended and my financial transactions are still limited. My account is now verified for a week with my identity but cant make proposals to this day. Can anyone help me out? My ticket is on : https://support.upwork.com/hc/en-us/requests/26422119
Thank you!
Sep 16, 2019 05:52:44 AM by Goran V
Hi Menno,
I`m sorry about the delay with this, one of our team members will update your ticket and assist you further. Thank you.
Sep 24, 2019 01:44:56 AM by Menno K
Hello,
It's been 6 weeks now and i still cant use my account. I keep replying in the tickets section but nobody really comes up with a solution or is really trying to help me. When i reply in the ticket section then it takes 1 week for someone to reply. I understand that everyone is really busy but it would be nice if 1 person could look over to this situation so we can come up with a solution.
Sep 24, 2019 02:08:33 AM by Goran V
Hi Menno,
I`m sorry about the inconvenience this had caused you. I`ve escalated your concern to our team and one of our team members will update your ticket with more details. Thank you.
Oct 12, 2019 12:12:38 PM by Lindsay H
Hi Aleksandar,
I was wondering if you could help me with my account. As of today my financial account has been suspended, but I have no idea why. I am actively working three jobs on Upwork, and I have very frequent invitations to interview. My job success score is 100 %. What could be the problem?
Oct 12, 2019 07:10:13 PM by Joanne P
Hi Lindsay,
I checked your account and see that our team has requested for you to complete the verification process, but unfortunately, you have not yet completed this step. Please check the email sent to you and comply with the required verification process to lift your account limitation. Thank you.
Nov 15, 2021 04:24:23 AM by Mary Keziah C
Hi Joan,
I need help with the same error. Can you help me?
Please send me an email so I can explain the concern
Nov 15, 2021 04:34:42 AM by Goran V
Hi Mary,
I checked your account and confirm that you don't have any holds on your account at the moment. If you're experiencing any problems on your end, please share more details here. Thank you.
Nov 15, 2021 04:41:42 AM Edited Nov 15, 2021 04:50:23 AM by Mary Keziah C
Hi Goran,
I sent you a message regarding my concern. Maybe we can talk and resolve it there?
Thank you,
Mary C.
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