Aug 24, 2020 05:26:48 PM by Arielton G
Hello, I've received the following notification:
Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.
I followed the instructions and have already verified my identity with both ID photo and video call, both have already been accepted as it shows in the attached image.
I've even already received the ID verification badge, but for some reason my profile is still restricted, I can't send proposal and stuff.
Aug 24, 2020 06:03:35 PM by JJ A
Aug 24, 2020 10:57:34 PM by Joanne P
Hi Arielton,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Mar 10, 2021 07:17:24 AM by Marijoy M
Hello! I have the same problem with him. Why is it the "Action required" still in my profile though I already have submitted Valid ID and a Visual Verification. Please help. Thank you.
Mar 10, 2021 07:47:34 AM by Bojan S
Hi Marijoy,
Please refer to this ticket for more information regarding the verification process, where our team already shared tips about the acceptable documents for the verification process. Feel free to post any additional questions on the ticket and our agents will address them for you.
Thank you.
Mar 10, 2021 07:54:43 AM by Marijoy M
Mar 10, 2021 08:25:11 AM by Bojan S
Hi Marijoy,
I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Mar 10, 2021 08:36:43 AM by Marijoy M
Mar 10, 2021 02:14:31 PM by Bojan S
Looks like this was fixed, Marijoy.
Feel free to reach back to us if you need any further assistance.
Apr 14, 2021 07:08:39 AM by Steven W
Hello, I also have the same problem. A top warning states "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. Get started" When I click that it redirects me to the verification page, which shows that both my ID and visual verification are complete and checked off green.
Apr 14, 2021 01:16:50 PM by Andrea G
Hi Steven,
Apologies for the delayed response. We're waiting for a response from another team and will update you as soon as we have more information.
Thanks!
Apr 19, 2021 07:57:00 AM by Andrea G
Hi Steven,
Thank you for your patience. It looks like the team was able to resolve the issue with your account. If you need any further assistance please let us know!
Dec 8, 2023 01:54:05 AM by Surjeet S
I recenly got the same notification, with no option to click on it. https://prnt.sc/W8xx9DERS74j I am already a verified Member since long. is it a bug?
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