May 19, 2020 09:30:29 AM by Maximilian K
Hello, I am unable to login to the desktop app. I tried various options (with Google login credentials, then switched off Google Account under connected services, Upwork username and password, email and password). Nothing works and I always get the same status: An unknown error has occurred. Please help me to fix this. I also installed the latest version today, etc.
Solved! Go to Solution.
May 19, 2020 10:20:03 AM Edited May 26, 2020 06:51:33 AM by Bojan S
Hi Maximilian,
Could you please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
May 19, 2020 10:42:32 AM by Maximilian K
Hello Bojan, thanks for the fast reply. I tried the solution given in the help article but the problem still occurs.
May 19, 2020 11:22:23 AM by Bojan S
I'm sorry to hear that, Maximilian. Could you please share your OS version so that we can assist you accordingly? Thank you!
May 19, 2020 01:13:38 PM by Bojan S
Thank you for following up, Maximilian. One of our team members will reach out to you directly via a support ticket to further assist you with this issue.
May 28, 2020 05:57:02 AM by Oleh S
Hi,
Same issue, cannot ;login.
Support ticket still did not help me.
Latest win update, latest version of Upwork app (tried beta as well). win 10 x64.
TIA.
Br,
May 28, 2020 06:36:08 AM by Goran V
Hi Oleh,
I`m sorry about the inconvenience this had caused you. Our team will assist you further as soon as possible directly on your ticket. Thank you.
Jul 26, 2020 11:18:49 AM by Mary S
Hi,
I need a help too.
Cannot enter to desktop version((
my windows version 10
Jul 26, 2020 04:08:53 PM by Joanne P
Hi Mary,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 4, 2020 03:10:11 AM by Stefano D
Hello, I have the same problem.
Could you please provide assistance?
Thank you very much.
Jun 4, 2020 03:38:02 AM by Goran V
Hi Stefano,
.Our team will reach out to you via ticket as well and will assist you further, thank you.
Jun 4, 2020 03:38:18 AM by Oleh S
Hi there,
Will post here what helped, looks like some cashe problems, that was solution provided by Upwork support, which actually worked.
Go to tray (available even if you are not logged in) , right click Upwork app - Settings - Advanced - Clear Cache and restart.
Hope this helps, but I think this is something that should be recommended as a last step since all your settings will be default now and I am not liable for any results, since it would have not affected anything on my end when I was doing it.
Br,
Oleh
Jun 29, 2020 03:26:48 PM by Bojan S
Hi Darija,
Could you please share with us the OS version you're experiencing this with so that we can assist you accordingly?
Thank you!
Jun 29, 2020 10:53:12 PM by Darija C
Hi Bojan,
Thank you for your respond. Yes ofcourse. It is macOS Sierra 10.12.6.
Let me know, please!
Thank you,
Darija
Jun 29, 2020 11:00:41 PM by Aleksandar D
Hi Darija,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 7, 2020 07:51:52 PM by April Joy A
Hi Darija,
I am encountering the same problem and I read we have the same OS. I already tried uninstalling and reinstalling the app and did clear cache too. Still the same. May I know how you resolved the issue? thank you.
Dec 7, 2020 09:39:06 PM by Joanne P
Hi April Joy,
I'm sorry to hear that you are experiencing trouble logging in to your desktop app. Could you please share the OS version that you are using?
Feb 10, 2021 07:37:02 AM by Kristi S
I am having this same problem. I went through all the steps suggested, but no dice. Can someone please contact me? Thank you.
Feb 10, 2021 08:00:25 AM by Bojan S
Hi Kristi,
Could you please share more information about the issue you're experiencing so that we can assist you accordingly?
Thank you!
Feb 12, 2021 05:04:43 AM by Kristi S
Feb 12, 2021 05:18:01 AM by Goran V
Hi Kristi,
I`m not able to view the screenshot you`ve shared. Could you try again and also share the operating system you`re using? Thank you.
Feb 24, 2021 11:11:36 AM by Kristi S
When I try to log in to the desktop app, I get the error message "an unknown error has occurred." I am running Windows 10 64-bit operating system. Thank you for your help!
Feb 24, 2021 11:24:03 AM by Bojan S
Hi Kristi,
Could you please try exiting the Desktop App, then delete the folder %USERPROFILE%\AppData\Local\Upwork and then re-launch the App again. It will ask you to log in again.
Also, you can go to Settings>Connected Services on your account and disable Google Sign-In.
Please, let us know if the issue persists after that.
Thank you!
May 28, 2020 08:09:15 AM by Caroline W
Same thing here, I am waiting for confirmation from the request help, although i am a verified user since October 2019 and an Upwork member since 2015!! they logged me out to check my identity!!
I am very disappointed today - this month i had bought so many connects, and now today i am logged out completely-
i hope the situation resolves quickly! it seems a lot of us had technical problems this week
May 28, 2020 08:23:39 AM by Valeria K
Hi Caroline,
I see one of our agents has been assisting you and you were able to log in. If you have any further questions, feel free to update the support ticket you have with the team.
Thank you!
Jun 2, 2020 01:40:01 AM by Jiang C
I'm having the same problem here. I tried those tips and it worked on one of my computers but didn't work on the other. The one that worked with an OS of Mac 10.14.3, while the one that didn't work with an OS of Mac10.15.4.
Could you please help me with this? Thanks!
Jun 2, 2020 02:16:53 AM by Goran V
Hi Jiang,
Our team will reach out to you via ticket as well and will assist you further with the desktop app. Thank you.
Jun 4, 2020 03:43:52 AM by Milan Z
When I try to log in to the desktop app (upwork _5.4.1.1 - debian 64bit version) I get "An unknown error has occurred". My OS is Linux Mint 18.3
Jun 4, 2020 03:50:52 AM by Goran V
Hi Milan,
Our team will reach out to you via ticket as well and will assist you further. Thank you.
Jun 19, 2020 07:16:44 AM by Sarah P
Hi, I'm having the exact same problem.
Reinstalled the app because it's been a few months since I used it. I have Mac OS Mojave 10.14.5. Did all the troubleshooting tips, restarted my computure, reinstalled the app, and still not luck. Help!
Jun 19, 2020 07:42:50 AM by Bojan S
Hi Sarah,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Jul 9, 2020 01:36:09 AM by Muhammad N
Having the same issue, running macOS 10.14 and unable to login. Please help I have a contract running
Jul 9, 2020 02:06:15 AM by Goran V
Hi Muhammad,
Please try reinstalling our desktop app or even installing our beta version. If you`re still experiencing the same problem after this, let me know here. Thank you.
Jul 9, 2020 02:12:04 AM by Muhammad N
Tried installing beta, deleted the old app before but still facing the same error, unable to login
Jul 9, 2020 02:25:24 AM by Goran V
Thank you for the follow up, Muhammad,
Please try to clear the desktop app cache as well by clicking on the Settings Cog > Settings > Advance > Clear Cache and Restart. Thank you.
User | Count |
---|---|
497 | |
359 | |
346 | |
293 | |
167 |