Authentication Prompt while trying see my request

[68fbdc4c]

I needed some help from customer support and created a request and then i recieved the email to see the request and when I try to see the request, a popup appears asking username and password for authentication. What is the username, how can i check my username?

I have attached the screenshot.

Thanks

[NikolaS]

Hi ZEE-AL-EID,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via email to assist you further.