Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Vince,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you! 

[#3]

Hi, I have a verified identity in Upwork under the name**Edited for community guidelines**however when I try to add a payment method I received an email that said that my financial account name is **Edited for community guidelines**which is an old name that I changed. Upwork is not allowing me to add any payment method due to this issue. why is my financial account showing an old name?

[#4]

Hi Yvette,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#5]

I have added PAN details for legal tax information and everything is correct as per my knowledge. Can you please let me know how long it will take to verify my bank details?

[#6]

Hello,

It will take 24 to 48 hours

Thanks

[#7]

Hi Vivek, 

It looks like you just added this payment method to your account. This process is by design. Please give the team 48 hours to review the account details. If there are any issues, they will reach out to you with more information. 

[#8]

Hi Upwork world!
I'm wondering how to change my verified name.

Unfortunately my billing setup was denied because my bank account and verified name don't match up. I recently got married and have already changed my last name at the bank, but used my old ID to verify my upwork account.

I can't seem to find anywhere to contact UpWork support. Some help would be greatly appreciated!

Michelle

[#9]

Hi Michelle,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#10]

I can't contact the customer support because all in there is a bot. My upwork name and my bank account name is same but it says The beneficiary name is mismatched. How can I reach any real support?

[#11]

Hi Gokhan,

Please allow 48 hours for the name mismatch on your account to be reviewed.

[#12]

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

I got this alert but my name is the same on the account as it is on the bank account. Besides, I have already withdrawed with this payment method.

[#13]

Hi Franceska,

Your beneficiary name has been approved. 

Thank you! 

[#14]

I have submitted my Government ID for verification at the following link

**Edited for community guidelines**

At first, It was showing that We are reviewing your Documents and the process will take 24 hours and after 24 hours, when I open the same link it redirects to my profile page.

I think my documents are verified but I am getting the following error on the Get Paid Page

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information.

Can anyone from Upwork Support Team help me how I can solve this problem.

Also, my business that displayed on the Invoices is not same as my Upwork profile name. I have also changed my Upwork profile name from https://www.upwork.com/freelancers/settings/contactInfo but it still shows the same error on the Get Paid page

[#15]

Hi Sukhpreet,

Please know that to set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the business to do so. The listed name on the account must match your verified name on Upwork. 

[#16]

Hi Joanne,

Yes it's my personal Saving Account and the account has only one name i.e mine and I have the same name on Upwork too. I have also provided verification Documents to Upwork and they have also verified my documents about the same but I am still getting Beneficiary Mismatch error on Get Paid Page.

[#17]

Can you help me to change the verified name?

[#18]

Hi Sukhpreet,

To change your name go to Settings › Contact Info and click on the pencil icon to edit your name. You can find more information here. 

[#19]

Hi Nikola,

I changed my name from Settings › Contact Info but on get paid page I still have the beneficiary name mismatch error

can you escalate my issue to the support team so that someone can help me to reaolve this issue.

[#20]

Hi Sukhpreet,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#21]

I am having a problem of name mismatch issue my name on contact info is shahmeer shakoor where as the government issued ID name is M shahmeer shakoor kasmani which also reflects in certification of earnings.  Kindly let me know how I can get through this issue ? 

[#22]

Hi Shahmeer, 

This has been fixed already. 

[#23]

Hi Joanne Marie P

Thank you very much for the support. 

Regards

[#24]

My direct to bank payment method has been deactivated since my Upwork account name does not match the name in my bank account. This is due to the fact that I made this account using my nickname.

However, I have already updated my profile on Upwork with my actual name. Any chance you could have my payment method activated already?

Thank you!

[#25]

Hi Nguyen,

Thank you for reaching out to us. I shared your report with our team and your name mismatch is now approved. Let us know if you need further assistance. 

[#26]

Thank you so much!