Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Syed,

I've followed up with our team and your beneficiary name has been approved.

Thank you! 

[#3]

Hello there,

I have come across an issue. Actually, my Upwork name and ACH doesn't look like a match. The first name does, but the second name doesn't. The account name is issued by the bank itself. However, I attached the card and became active. Now I've withdrawn my funds and haven't got them yet.

I want to contact support regarding this issue. But unable to find them to contact. 

Someone please help me out with this issue or connect me with the Upwork contact support team. So I can resolve this issue permenantly.

[#4]

Hi Noman,

Please allow 48 hours for the name mismatch on your account to be reviewed.

Thank you! 

[#5 · Accepted solution]

Hi all,

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!