Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[bf1b0466]

hi there, regarding the miss match after i update my payment method.

the bank asking for MT103 code

[JoanneP]

Hi Wahyudi,

I've shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.

[iumar07]

**Edited for Community Guidelines**

This is the message I get while adding the payment method. I have already verified by video chat and ID card. There is a verified badge showing on my profile. The issue still persists after having cleared the cache and changed the browser. Kindly guide me through this

[AndreaG]

Hi Umar,

Please note this is a separate process associated with your payment method. Please allow 2 business days for our team to review and they will reach out to you if any more information is needed. If not, your request will be approved automatically.

Thanks!

[zaynab_wahab]

Hello

I added a payment method today and I was told that my payment method has been deactivated because the beneficiary name on my payment method does not match the name on my Upwork account.

Meanwhile, my Upwork account has been verified and the name on my ID is the same as the beneficiary name on my payment method and they both differ from my Upwork account profile name by 1 alphabet.

I don't how to resolve this problem should I change my Upwork profile name to match the beneficiary name in my payment method? or what else can I do?

Thank you in advance for your help.

[g_vasilevski]

Hi Zaynab,

Please allow up to 3 days for the verification process to be completed. If you`re still having any problems with your payment method after this, feel free to follow up here. Thank you.

[mcapelle]

I have the same problem and the "manual verification" came back with an automated reply. I have been on Upwork for years and never had a problem. All I want to do is add my Paypal account here. My email address (so my account No) on Paypal is the same as on Upwork, simply my name with a number since my name@gmail was already taken. How can a "manual checker" not see that? I cannot use Payoneer anymore since the security is non-existent and cannot add Paypal... Now what? IMPOSSIBLE to get a human to answer me...

[g_vasilevski]

Hi Marie,

I`m sorry for the inconvenience this has caused you. Our team will follow up on your ticket as soon as possible and will assist you further. Thank you.

[mcapelle]

The "team" just sent me, once again, an automated reply that does not answer my question! Is it possible at all to have a human reply to me??? 

[g_vasilevski]

Hi Marie,

I checked your ticket and would like to clarify that the update you`ve received is not automated it's from one of our team members.
I`ve also escalated your concern again and our team will follow up on your ticket as soon as possible. Thank you.

[mcapelle]

Sorry but I cannot see how a human, any human, can see a "mismatch" between Marie Capelle and Marie Capelle... Why don't "they" tell me what they consider a "mismatch" between my name and my name instead of coming back constantly with the same reply that does not answer the question ? I only have one name... the same across all the platforms and payment methods I use. And why have a problem with that (the "mismatch" they cannot define) now, when I have been on Upwork for a long time and withdrew before without any issues? I am now worried that somewhere my account might have been hacked or there is a mix up somethere...

[hassanshakil12]

Greetings,

My name is **Edited for Community Guidelines**and I'm facing the same problem whenever I tried to transfer money from my Upwork profile to my personal bank account. It shows that "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account". Please help me because I have to withdraw money so that I can pay my bills.

Thanks.

[LuiggiR]

Hi Muhammad,

Thanks for reaching out and I'm sorry to hear you're having trouble with this. Please note that you will be notified via email so that you can complete a verification process.

Thank you,

[manishchn21]

Hi Nikola, 

Thank you for helping me , But I do have an issue yet after all the bank account setup , Its Showing this error. ( Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account ). 

Now the issue is , on bank paper i don't have a last name , i have only first name ( Manish ) even on all of my identify proof have only First name but in a upwork profile, I do have to use both first and last name.

Now What should i do ? Please Help 

~ Manish 

[NikolaS]

Hi Manish,

Thank you for following up. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you. 

Thank you,

[8d8428ec]

I have error "The beneficiary name is mismatched" with PayPal. My name in PP on russian, in upwork on english. I need manual review name

[NikolaS]

Hi Yurii,

Thank you for following up. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you. 

Thank you,

[aaa06a73]

Hello, I just did a verification check today and it went well however afterwards i noticed that when I wanted to withdraw money, it said my beneficiary name is mismatched. This could possibly be because my last name has an apostrophe in it and I sometimes have trouble with sites that may not include it or recognize it. My full name is Michael d'Entremont on my upwork account and bank account and I even did a video call to verify that I am indeed who I say I am. I noticed someone post about this same situation on this board and get a response so I will do that as well. Thanks!

[BojanS]

Hi Michael,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[itsymeg]

Hi there,

My payment method (Paypal) has been deactivated due to name mismatch. It’s because on my Paypal last name is Nañasca and on upwork my last name is Nanasca, the difference is the ñ in my last name.

Could I get some guidance? What should I do?

[BojanS]

Hi Yra,

It looks like name was approved. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[haider_zarrar]

I have entered my account information correctly but they are saying that information in mismatch

[BojanS]

Hi Natasha,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.

Thank you! 

[idwerkz]

I'm trying to resolve a discrepancy between my profile name and the name used for my bank account. I am directed to the information about what is allowed but I am not able to provide any information to explain the issue. How is the team expected to resolve anything? How long am I supposed to wait for any kind of response?

[BojanS]

Hi Jayme,

Our team will review your account for the name mismatch within next 24 hours. They'll let you know if any further steps are required from you.

Thank you for your patience. 

[af80a91a]

I Need to Do a Little Change in My Profile Name So that Matches my Bank Account Name for Getting Paid I need Help

[AleksandarD]

Hi Faiq,

You can make changes to your name by going to the Settings > Contact Info page. Let us know if you need further help.

Thank you.

[aditia2609]

I am trying to set up the payment for my account. I have set up my personal account, but using a company account for payment, however the company account is also a sole proprietary concern. So there is a mismatch in the name. How do I get this resolved?

[NikolaS]

Hi Aditi,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you,

[artem_v0lkov]

Hello! I have problems with connection a payment method "PayPal". Unfortunately, I registered this account under my pseudonym "Volkov", after changed it on "Nikolyuk"(real surname), but did a mistake, as my surname in eglish "Nikoliuk". It's hard to explain :D, but i hope, you will understand and help me.

[AleksandarD]

Hi Artem,

I checked and it looks like you already closed your account.

Thank you.

[bronwen-nel]

Hi,

I'm trying to add my company bank details which are different to my profile name. I own the company and have the documents to prove/verify this.

How do I submit these documents?

I have tried to contact support and followed the 'bot', I'm redirected here each time.

Looking forward to your assistance.

Bronwen

[AndreaG]

Hi Bronwen,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[rcasinas]

hello i have a problem setting up my bank account as it mismatch on my name. My bank account uses my fullname while upwork as you can see I use my name and only the initial of my surname.

[JoanneP]

Hi Ritchell,

Please know that freelancer profiles only show the first name and the initial of the last name, however, if the name you have added in your account and in your bank account matches, then it shouldn't be a problem. I've also requested the assistance of our team to check and assist you further. 

[aldadis]

Hello,

In my case i got the "The beneficiary name is mismatched" message, but the email and name from both my paypal account and upwork are the same. What do I do?

[AndreaG]

Hi Adam, 

It looks like your payment method is under review. Please allow up to 48 hours for the team to review and they will reach out to you directly if any further information is needed.

Thanks!

[johnny3215]

How can I pass through I'd verification process because my name is mismatched as per bank account and profile.
Kindly solve the issue

[NikolaS]

Hi Junaid,

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you

[39049b23]

Hi, I'm having a likewise problem; I tried to add my payment method but it got deactivated instantly and was later manually declined, because my name didn't match my payment method. Which is weird because my bank account contains my initials and my last name. I already sent in my ID for the ID verification, which shows those middle names. I retried a week ago but its still in progress.