Jan 8, 2020 11:09:27 PM by Sandra Angela M
My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.
But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?
Thank you!
Solved! Go to Solution.
Feb 1, 2022 01:24:10 PM by Andrea G
Hi all,
Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.
If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 1, 2021 07:10:48 PM by Joanne P
Hi Louise,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 4, 2021 05:13:40 AM by Leenu C
Hello,
I've added my Bank Details for Get Paid but it says its deactivated due to name mismatch. Is there anything else I need to submit? I'm more than happy to submit further documents if needed.
Please let me know.
Thank you!!
Oct 4, 2021 05:20:49 AM by Goran V
Hi Leenu,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Oct 4, 2021 01:08:27 PM by WeMalag T
Hi Upwork Team,
I am new in Upwork and i created my profile with company name now i provided all details of payment and found company name will not going to work this way so kindly help me to change my name instend of company name in profile so that payment will verify.
Thanks in advance.
Taniya C.
Oct 4, 2021 01:37:53 PM by Bojan S
Hi WeMalag,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 6, 2021 07:47:32 PM Edited Oct 6, 2021 10:23:07 PM by Joanne P
Hello,
I would like to get assistance on this urgent matter since my bank payment information is not accepted when in fact there is no name variation. my previous metrobank atm had already been close to I replaced it with my PNB ATM. The name on my PNB ATM is the same name I have except that it has middle initial of letter D which is common here in the Philippines. That is the middle initial of my middle name which is Dianalan. Because of this I will not be paid tomorrow when I really needed the funds ASAP. I hope you can help me with this.
Thanks.
Respecfully yours,
Mariam
**Edited for community guidelines**
Oct 6, 2021 10:26:46 PM by Joanne P
Hi Mariam,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Oct 7, 2021 03:41:38 AM by Chrismar B
Oct 7, 2021 04:33:06 AM by Luiggi R
Hi Chrismar,
I can see you successfully entered your payment information. If there is a name mismatch, you can rest assured the team will notify you and assist you further.
Oct 11, 2021 11:07:27 AM by Cem Batur K
Okay, so my problem is that my full name includes a non-English character. I have an "ı" instead of an "i" in my name. It causes lots of problems with my local bank. And I'm not able to correct it because Upwork doesn't let me. I need a solution to that. There are many problems with Upwork's payment but this is the one I need to solve first.
Oct 8, 2021 06:09:57 AM by VINAY K
Payment method verification in progress
Oct 8, 2021 06:23:23 AM by Goran V
Hi Vinay,
Please allow 72 hours for the review on your new payment method to be completed. Thank you.
Oct 11, 2021 11:02:17 PM by Joanne P
Hi Vinay,
Please allow the team to complete their review. If more than 72 hours have passed and the review is not yet complete, feel free to let us know, and we'll make sure to look into this for you. Thank you!
Oct 16, 2021 06:27:23 AM by VINAY K
Hello Upwork, It's been about a week but still, I can't get any solution yet. So what do I do next to resolve it?
Please help me.....
Oct 16, 2021 07:55:19 AM by Luiggi R
Hi VINAY,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 12, 2021 01:22:56 AM Edited Oct 12, 2021 01:30:32 AM by Aleksandar D
Hi, i can't. Here my name written by latinic letters. In pay pal in my country i can write my name in kirilic letters only.
**Edited for Community Guidelines**
Oct 12, 2021 01:32:43 AM by Aleksandar D
Hi Ruslan,
Please allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Thank you.
Oct 12, 2021 04:50:25 AM by ANIL M
Hi, My upwork account account always says miss match could you please help, entered names are correct but beneficiery name is miss matched, could you please help
Oct 12, 2021 04:58:37 AM by Aleksandar D
Hi Maddipalli,
In that case, it's best to allow up to 48 hours for the team to review the account for name mismatch. They'll reach out directly if any further steps are required from your end.
Thank you.
Oct 13, 2021 04:12:34 AM Edited Oct 13, 2021 04:17:17 AM by Aleksandar D
I don't understand why my account Payment method verification progress for 2days. Please kindly help me mam.
Thanks MD ABU NEZAM **Edited for Community Guidelines**
Oct 13, 2021 04:30:55 AM by Aleksandar D
Hi MD Abu,
I followed up with the team and the name mismatch was already resolved. Your payment method will become active tomorrow, after the standard 3 day security period.
Thank you.
Oct 13, 2021 06:29:15 AM by Muhammad Ahmed I
"Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account".
Above mentioned error is there, even though it is my personal account with the exact same name as my upwork name.
Please do the needful to help me out by providing the solution.
Oct 13, 2021 06:43:55 AM by Aleksandar D
Hi Muhammad,
In cases like this, it's best to allow up to 48 hours for the team to review your account for the name mismatch. They'll reach out directly and let you know if any further steps are needed from your end.
Thank you.
Oct 13, 2021 09:23:17 PM Edited Oct 13, 2021 10:25:33 PM by Joanne P
Hi aleksander
My problem was solved. But i was doubt about enetering my account number and i cannot able to see my accnt number in get paid. That's why I removed my get paid account. Then I add my account again showing same problem mismatch name. Kindly help me.
Thanks
Md Abu Nezam
**Edited for community guidelines**
Oct 13, 2021 10:24:34 PM by Joanne P
Hi Md Abu Nezam,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Oct 15, 2021 11:50:18 AM Edited Oct 15, 2021 12:17:51 PM by Andrea G
Hi, Dear Support
My name is matsubase hirokazu from Japan. My paypal ID is**Edited for Community Guidelines**
I have added this paypal to my account but I have got an issue "The beneficiary name is mismatched."
How do i solve this issue? Please help me.
Thanks
**Edited for Community Guidelines**
Oct 15, 2021 12:52:57 PM by Andrea G
Hi Matsubase,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Oct 15, 2021 07:18:44 PM by Douglas Michael M
There's no option to contact Upwork about a deposit account name mismatch. It's "don't call us, we'll call you."
So when, already?
Oct 15, 2021 08:48:18 PM by Joanne P
Hi Douglas Michael,
I'm sorry to hear that you are having trouble reaching out to our support team. I've shared with them the issue you're having, and one of our agents will reach out and assist you directly via a support ticket.
Oct 15, 2021 09:16:39 PM by Douglas Michael M
Thanks, Joanne Marie!
Somebody fixed it. Then I think I broke it again by trying to set the new account as my preferred payment account. Is that an actual setting somewhere (for after access gets fixed again)?
Oct 15, 2021 09:49:20 PM by Joanne P
You're very welcome, Douglas Michael!
I have checked with the team, and they have confirmed that one of our agents will reach out to you to provide more information. They have also confirmed that the mismatch error has already been approved.
Oct 21, 2021 06:29:07 PM by Douglas Michael M
Joanne Marie P wrote:You're very welcome, Douglas Michael!
I have checked with the team, and they have confirmed that one of our agents will reach out to you to provide more information. They have also confirmed that the mismatch error has already been approved.
Still no resolution or even substantive outreach on support request 32920355. It's been over a week since the original attempt to add an account..
Oct 21, 2021 07:04:34 PM by Avery O
I apologize for the delay, Douglas.
The name mismatch on your billing method should now be resolved. Let me know if you need further help with anything.
Oct 22, 2021 08:06:26 PM by Douglas Michael M
Avery O wrote:I apologize for the delay, Douglas.
The name mismatch on your billing method should now be resolved. Let me know if you need further help with anything.
Thanks, Avery! Looks good for now. Tomorrow will be the test. I'll try not to break it.
Best,
Michael
Oct 16, 2021 10:42:34 AM by Robert C
New freelancer here. Using Upwork for payment platform. Under the Get Paid tab I have my bank info in there and it says the beneficiary name on my payment method does not match the name on my Upwork account. But I made sure it does. I don't know what else to do. How can I get approved? Thanks!
Oct 16, 2021 02:39:12 PM by Luiggi R
Hi Robert,
Thanks for reaching out. Please, allow up to 48 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
Oct 19, 2021 12:49:12 PM by Robert C
Hi. Thanks. For some reason it still hasn't been resolved. My name is matched but it says unmatched.
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