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marcelsmagalhaes
Community Member

Beneficiary name is mismatched

Hi there!

 

My bank payment method has been deactivated since my upwork account name does not match the name in my bank account.

 

In my payment method, I wrote my entire name and in the filed Name on Account, I wrote my company name.

 

In my profile I abbreviated my name, but I started a process to change to my full name.

 

I don't know if the mismatched is because my abbreviated name or the company name. Any chance someone help me activate my info correctly?

 

Thanks!

1 REPLY 1
tinker_bell3
Moderator
Moderator

Hi Marcel,

 

I shared your concern with the team. One of our agents will reach out to you via ticket, providing further assistance in verifying your name. Thank you!

~ Joanne
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