Aug 29, 2023 01:26:22 PM by Olga I
Can not accept offer, it says "It seems like we ran into an unexpected problem with this offer. Please ask the client to withdraw it and create a new one, or contact Upwork support." There is no email for support, how do you contact support? TIA
Solved! Go to Solution.
Aug 30, 2023 07:10:52 AM by Angelica A
Hi Celly,
Upon checking, I see that the client who sent you the offer has issues with his account. Know that once he resolves it, you'll be able to accept the offer.
Until this gets resolved, please avoid accepting any other offer from the Client or agree to start a job without a contract.
Be advised that you need not worry as well if the offer expires as your client can resend you another offer once he resolves the issue with his account.
Aug 29, 2023 01:30:20 PM by Celly M
Can i get the client details so i can reach out to him and let him know im having issue accepting his offer? Im afraid the offer will expire and he doesnt know there is a problem
Aug 29, 2023 01:36:57 PM by Glicelle P
Hi Olga,
We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!
Aug 30, 2023 07:10:52 AM by Angelica A
Hi Celly,
Upon checking, I see that the client who sent you the offer has issues with his account. Know that once he resolves it, you'll be able to accept the offer.
Until this gets resolved, please avoid accepting any other offer from the Client or agree to start a job without a contract.
Be advised that you need not worry as well if the offer expires as your client can resend you another offer once he resolves the issue with his account.
Sep 13, 2023 07:01:06 AM by Muhammad U
Sep 7, 2023 09:12:22 PM by DigitalMak M
Hi Team,
Unable to accept the offer due to getting an error given below. Please help me out
It seems like we ran into an unexpected problem with this offer. Please ask the client to withdraw it and create a new one, or contact Upwork support.
Sep 7, 2023 11:42:42 PM by Pradeep H
Hello there,
I checked the job post you were referring to and it appears that it's already been taken down because it was in violation of Upwork TOS. You will be unable to accept the offer initiated by this user.
Please check out this course for more tips on staying safe on Upwork and please use the flag option found on each job post or message anytime you’d like to report a violation.
- Pradeep
Sep 14, 2023 05:48:43 AM by Muhammed D
Dear Angelica,
I also have the same problem, can you please help me. Today is the last day to accept the offer. Please solve it. Thank you so much.
Sep 20, 2023 08:45:40 AM by Parampreet K
It seems like we ran into an unexpected problem with this offer. Please ask the client to withdraw it and create a new one, or contact Upwork support.
I am getting this message and not able to accept offer
Sep 20, 2023 10:23:29 AM by Jeanne H
If Upwork says there is a problem, you don't want the job, at least as it is set up currently. Upwork never dismissed a job without very good reason. Forget it and move on. Or contact Upwork Support and find out more.
Sep 25, 2023 10:15:06 AM by Awais H
Dear Andrea G
Oct 2, 2023 08:45:58 AM Edited Oct 2, 2023 11:36:19 AM by Nikola S
I attempted to accept an offer. It gave the below error:
"It seems like we ran into an unexpected problem with this offer. Please ask the client to withdraw it and create a new one, or contact technical support."
After reading other posts on the forum. I suspect the client may be in violation of TOS or it could be a scam. How do we confirm whether it is a scam or a technical issue?
See below for screenshots of error message and client who offered.
**Edited for Community Guidelines**
Oct 3, 2023 07:57:45 AM by Yevhen K
It seems like we ran into an unexpected problem with this offer. Please ask the client to withdraw it and create a new one, or contact Upwork support.
Nov 12, 2023 12:13:32 PM by Sonia B
you can follow these steps:
Upwork Help Center: Visit the Upwork Help Center at https://support.upwork.com.
Search for Your Issue: Use the search bar to look for information related to the problem you're experiencing. Upwork's Help Center contains a wealth of articles that might address your concerns.
Contact Support: If you can't find a solution in the Help Center, look for a "Contact Us" or "Submit a Request" option. This is usually available in the upper right corner or at the bottom of the page.
Submit a Ticket: Follow the prompts to submit a support ticket. Provide a detailed description of the issue you're facing, including any error messages you've received.
Nov 14, 2023 03:56:28 PM by Sonia B
you can follow these steps:
Upwork Help Center: Visit the Upwork Help Center at https://support.upwork.com.
Search for Your Issue: Use the search bar to look for information related to the problem you're experiencing. Upwork's Help Center contains a wealth of articles that might address your concerns.
Contact Support: If you can't find a solution in the Help Center, look for a "Contact Us" or "Submit a Request" option. This is usually available in the upper right corner or at the bottom of the page.
Submit a Ticket: Follow the prompts to submit a support ticket. Provide a detailed description of the issue you're facing, including any error messages you've received.
Alternative: Twitter: Upwork Support is also available on Twitter. You can reach out to them by tweeting your issue to @UpworkHelp.
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