Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Apr 9, 2019 10:44:37 AM by Bojan S
Hi Bhavesh,
Thank you for reaching out to us. Your country has been updated to India. Feel free to add the rest of the information on your profile.
Apr 9, 2019 11:01:29 PM by Leo O
Hello Upwork community.
I am in the process of creating my Upwork account. I am from the United States but am living in Germany at the moment. When creating my account, I set my location to the USA but I am now in the page where I need to recieve a verification code sent to a US phone number (as I am currently living in Germany, I do not have a US phone number) There seems to be no simple way for me to change my country to Germany as the location is already locked to the USA, and I can't seem to go back and change the country as well. Is there anything I can do?
Apr 9, 2019 11:19:07 PM by Avery O
Hi Leo,
I have updated your country to Germany. You should now be able to update your address in your Settings page.
Apr 12, 2019 04:16:33 AM by Elizabete D
Hi. I'm creating my profile and for some reason my country is set to Indonesia and can't be changed. I need to change it to Sweden.
Apr 12, 2019 02:48:43 PM by Oksana S
Why can't I change country? I am currently in Russia and it wont let me do anything. It choose US and I have no idea how to fix it.Thank you
Apr 12, 2019 04:43:41 PM by Riri A
Hi Oksana,
Your country has been changed from US to Russia. Please feel free to update your address. Let me know if you need anything else.
Apr 12, 2019 07:27:46 PM by Robert W
Trying to create my portfolio, but my country is set at Denmark. I live in Belize. What should I do?
Apr 12, 2019 10:57:50 PM by Riri A
Hi Robert,
Your country has been changed. Please update your address. Let me know if you need anything else. Thanks!
Apr 12, 2019 11:19:34 PM by Jack R
Apr 13, 2019 12:25:19 AM by Riri A
Hi Jack,
Your country has been changed to China. Please update your address accordingly. Thank you!
Apr 12, 2019 11:28:38 PM by Lisa M
Apr 13, 2019 12:37:40 AM by Riri A
Hi Lisa,
Your country has been now changed from UAE to UK. You can update your address. Thank you! Let me know if you need anything else.
Apr 14, 2019 01:16:42 AM by Anamarija V
Hi, I also have the same problem - can't change the country from croatia to UAE. Please help.
Apr 14, 2019 01:42:09 AM by Aleksandar D
Hi Anamarija,
Your country has been now changed from Croatia to UAE. You can update your address. Thank you! Let me know if you need anything else.
Apr 15, 2019 03:37:16 AM by Lukas K
Hello, I am just getting started with upwork and would like to set my profile address to Austria. Unfortunately, the country field on my profile page is disabled and locked to Germany.
Thanks for your help
Lukas
Apr 16, 2019 04:47:09 AM by Antony M
During registering upwork the system forces me to confirm my phone number and upon key in my number the counrty code that appears is of united kindom and am from kenya this has actually delayed my progress kindly help
Apr 17, 2019 01:18:00 AM by Mike J
I'm located in New Zealand, but my location is set to the United States on the Create Profile page.
Apr 21, 2019 09:57:21 PM by Nutan Prakash V
I recently signed up for Upwork and while submitting my application, by default my country is selected as Albania and it is disable for me to update. I want to update it to India but I cannot do it so I just have to submit the application. Can you please help me out? I
Apr 21, 2019 11:08:15 PM by Avery O
Hi Nutan,
I have updated your country as requested. You should now be able to update your address by going to your settings page, and updating your address in your Contact Info page.
Apr 23, 2019 10:31:25 PM by Susan S
Hi Avery,
I am also encountering the same issue. It is not allowing me update the country I am currently located in. Would you be able to assist me as well? I started the account when I was in the US, but I am currently traveling in Thailand. Thank you in advance.
Regards,
Susan
Apr 23, 2019 11:17:13 PM by Avery O
Hi Susan,
The team will reach out to you with more information about your account.
Apr 23, 2019 03:30:23 PM by Serena H
I started my profile in the US, but never completed registration. I now live in Thailand and cannot change the country (or my phone number) to complete registration. How do I fix this?
Apr 23, 2019 11:22:21 PM by Avery O
Hi Serena,
The team will reach out to you through an email with more information about your account.
Apr 23, 2019 08:02:50 PM by Jennifer L
Hi. I need to change the country to South Korea in my profile but I couldn't do it manually. Please help. Thank you in advance.
Apr 23, 2019 11:31:52 PM by Avery O
Hi Jennifer,
The team will reach out to you with more information about your account.
Apr 23, 2019 09:38:16 PM by Susan S
Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?
Apr 23, 2019 09:51:02 PM by Petra R
Susan S wrote:Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.
The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?
If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.
Apr 27, 2019 05:12:59 AM by Vitalii K
Hi I cant finish creating account as freelancer as Country defined wrongly and I cannot enter correct mobile number for verification sms recieve. Please help.
Apr 27, 2019 06:37:56 AM by Aleksandar D
Hi Vitalii,
Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?
Thank you.
Apr 28, 2019 02:02:09 AM Edited Apr 28, 2019 02:02:26 AM by Aleksandar D
Hi Vitalii,
I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.
Thank you.
Apr 27, 2019 06:32:22 AM by Emma B
I started signing up for while I was living in the U.K., although now I am in the U.S. The country box is greyed out, and I am unable to edit or verify a phone number since I don't have a U.K. phone, please help.
Apr 27, 2019 07:06:07 AM by Aleksandar D
Hi Emma,
One of our team members will reach out to you directly via support ticket to assist you with your location issue.
Thank you.
Apr 27, 2019 07:53:44 PM by Paul M
I have moved from the UK to Australia and I can't change my location to Australia. Please can somebody help me with this?