Mar 29, 2022 06:31:58 PM by Yash K
Hello,
Hope All Are Doing Well I Got One Client Accepted Offers Some Hours Ago Working On His Youtube Channel 50% Work Is Completed I Got Mail That the Client's Account Is On Hold, What I Do Stop Working? And Is My Money Safe If Client Not Able To Solve Issues Because 50% Of Work I Already Done Waiting For Replies !!
Thanks !!
Solved! Go to Solution.
Mar 29, 2022 08:18:19 PM by Joanne P
Hi Yash,
I checked and our team is already coordinating with your client directly to get this resolved as soon as possible. In the meantime, please do not continue working on the contract. You will be notified once it's okay to start working again. Thank you!
Mar 29, 2022 06:40:16 PM by Peter G
Did you use the time tracker? If not, your money is not safe. I'd stop all work until this is cleared up.
Mar 29, 2022 08:18:19 PM by Joanne P
Hi Yash,
I checked and our team is already coordinating with your client directly to get this resolved as soon as possible. In the meantime, please do not continue working on the contract. You will be notified once it's okay to start working again. Thank you!
Dec 12, 2022 09:51:07 PM by Aadarsh C
I sent offer to my freelance. It shows my account is on temporarily on hold. Please check this.
Dec 13, 2022 01:04:48 AM by Annie Jane B
Hi Aadarsh,
Thank you for reaching out. Could you please clarify the issue, did you send this to your freelancer account using your client account?
Dec 13, 2022 07:05:26 AM by Aadarsh C
Hi, I tried to hire a freelancer. but my freelancer said my account is on hold & can't accept offer and he send me screenshot below. Also, I never use my freelancing account since 2 years, why should I send offer to my own account. can you check my client account?
Aug 4, 2022 08:47:34 AM by Morten E
Hi Joanne,
I am having the same issue. This is my job that I will be working on and I am excited to get started.
I have attached a screenshot of my the message that I am getting.
Cheers,
Morten
Aug 4, 2022 09:48:47 AM by Andrea G
Hi Morten,
Please encourage your client to reach out to our support team to get assistance with their account. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team.
Sep 5, 2022 11:43:41 PM by Dr. Ayuba Adewale S
hello dear Admin,
I got an offer from a client for proofreading of a thesis. However, I'm unable to accept the offer as it keeps telling me that the client's account is on hold. Kindly find the attached picture for the message I keep receiving.
I informed the client to message upwork support, after messaging they responded that his account is not on hold. Please what's going on? What could be done to avert this hold?
Thank you
Sep 6, 2022 05:20:00 AM by Annie Jane B
Hi Dr. Ayuba,
Thank you for reaching out to us. I just checked this for you and found that the client has withdrawn the offer. Please let us know if you need further assistance.
Sep 5, 2022 11:52:31 PM by Dr. Ayuba Adewale S
hello dear Admin,
I got an offer from a client for proofreading of a thesis. However, I'm unable to accept the offer as it keeps telling me that the client's account is on hold. Kindly find the attached picture for the message I keep receiving.
I informed the client to message upwork support, after messaging they responded that his account is not on hold. Please what's going on? What could be done to avert this hold?
Please help
Thank you
Sep 17, 2023 08:29:41 AM by Ievgen G
Hi, admin
I cannot confirm the offer from the client
What could be the problem
I have attached a screenshot of the problem
Thank you!
Sep 17, 2023 09:55:44 AM by Luiggi R
Hi Levgen,
I'm sorry to learn you're having trouble accepting your client's offer. Let me have someone from the Customer Support team reach out to you for assistance. They'll get in touch soon through this support ticket.
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