Client is unable to release the milestone, though the bonus has been funded and in the pending

[begcess]

My client has given me a bonus which is pending, but unable to release the milestone. Please help, guide me so that I can further guide my client if the issue is from their side.

[prestonhunter]

You can send them a link to instructions:

https://support.upwork.com/hc/en-us/articles/360000980507

Also, here is one easy option...

Tell the client:

"Frank, there are friendly people who help Upwork users 24 hours a day, 7 days a week. If you are stuck on something, you can go here and ask questions:

https://community.upwork.com/t5/Freelancers/Client-is-unable-to-release-the-milestone-though-the-bon...

Good luck!"

[JoanneP]

Hi Muhammad,

I’ve shared your concern with the team. One of our team members will reach out and assist your client directly via a support ticket. Thank you!

[begcess]

Hello, 

The problem is solved, thank you so much!!