Hello Upwork Team, i have one of the team member who's connect are not renewed. Our current billing dates are Aug 8, 2019 — Sep 7, 2019. The name of the team member is Palak Solanki. Can anybody from upwork can help me with the same ? Our current plan is : Agency Plus. Thank you upwork in advance.
Since your team member is an exclusive member of the agency they can work only on projects under the agency. This means that they can only submit proposals under the agency and use the agency pool of connects.
Non-exclusive members can work as independent freelancers and on projects under an agency, they also have their own pool of connects. Your agency connects will be renewed once the new cycle starts. Thank you.
All agency members can submit proposals and each proposal draws from the agency’s collective balance of Connects.
If they would like to work as an independent freelancer as well, you will need to change their status to Non-Exclusive member. Thank you.
Deep R wrote:
and how can i change the same ? because can't see such option under the main account. Non-Exclusive member.
You can't, because that person has not been accepted by Upwork