I'm having an extraordinary degree of difficulty accessing Upwork support. I can't locate a button or option to contact support in the Help Center. I can't send a message to respond to a previous ticket. This is downright bizarre. I've never had so much difficulty contacting customer support. Can anyone assist me with this?
Once you're connected to our support bot on our Help page, all you need to do is to type Customer Support and you should be able to view the available options on your end.
However, feel free to share more details with me regarding the help you need and I will escalate your concern to our team. Thank you.
Thanks for your response.
This is what the bot tells me:
Your account is not suspended and everything is working as designed. However, I've just asked one of our team members to reach out to you via ticket and email to assist you further.
You can also reach out to me via PM (click on my name) at any time if there's anything I can help you with. Thank you.
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More