Contract On Hold

[#1]

I am new to Upwork. Just two hours after I got offered this contract it's being put on hold.
I wanted to knw whether client has paused the contract or it's because clients account is suspended. I can see suspended written in contract page. Not sure if that means suspended client or suspended contract.

Thanks and Regards

[#2]

Hi Sweet Angelica,

Please discontinue working on the project while the contract is on hold. Our team has already reached out to your client to assist them in getting this resolved as soon as possible. 

[#3]

Thank you. Yes, I stopped working and also I message my Client  now that why is my contract on Hold. I will wait for his response. Thank you maám for the quick response and for checking the statues of my Client. Have a nice day.

[#4]

Upwork really doesn't care how many jobs you have as long as you can manage them.  I often  have 6-7 open at one time, although many are longterm and generally inactive. 

[#5]

Oh okay, Thank you for telling me this. 😉 Thank you so much Mary. God Bless 😉 

[#6]

The Client response, he said he paid me already. Now, wants me to continue the job but I decided not to response with my client. I will just wait for the feedback from Upwork Company so I won't violate anything and wait for their proper instruction or advise or rather wait when my Contract will no longer ON HOLD. 

Do you think Maam/Sir I made a right move and decision?

Thank you  & have a nice day.

New freelancer here.

[#7]

My contract have been suspended. Then client told me he solved issue and suspended status gone for him but contract is suspended fo me still. When will i notice contract resuming?

[#8]

Hi Viktor,

It appears your client has not still resolved the issues that cause the contract to be suspended, which is why you're seeing it's suspended on your end. I strongly encourage you to not resume working with the client until you see that the contract is active again on your end. Feel free to continue to communicate with them to know when would this be possible and feel free to check this help article to learn more.

[#9]

Did you happen to experience that your client got suspended and didn't go back in upwork? We're actually have a good relaionship with my client before in terms of my work and pay and he was planning to put me in other position that has bigger income. Suddenly he got suspended and my client didn't contact me after that at all.

[#10]

Hi,

I recently got in a contract and started working on it. After 6 hours of work, Upwork temporarily suspended the contract and stopped me from doing further work.

I contacted my client and he said he's trying to resolve the issue.

Can anyone tell me, how long will it take Upwork to resolve the issue?

Thanks and looking forward to it.

[#11]

Hi Zeeshan,

Thank you for reaching out. There are different reasons why a contract could be paused and we're unable to specify when would the issue be resolved. We suggest that you stop working on the contract immediately and communicate with your client to learn when you can resume working with them. Feel free to check this help article to learn more. 

[#12]

Hello,  I hope everyone doing well,   I am wondering if anyone guides me about one of my fixed projects.  So my client was happy with work and I submitted the final delivery in the contract submission section however the client was offline and didn't release the milestone payment at that time and after some days when I checked, I saw the following message "Paused by Upwork".   I contacted the client and he said, don't worry, the payment is in escrow and you will get it soon.   So I waited for 4 days and it still showing the same message " "Paused by Upwork".   So please let me know how can I get my payment.    Thank you!

**Edited for Community Guidelines**

[#13]

Hi Amin,

It's recommended that you stop working on the contract immediately and get in touch with your client to see when you can resume working, once they've resolved the issue with their account. I'd like to reiterate any work completed up until the contract was paused is covered by Payment Protection. 

[#14]

Hi Upwork Community. I recieved a message yesterday that my hourly contract has temporarily suspended...

Previously, I have discussed with the client that I want to work on fixed price but the client says do the work on hourly basis and let the timer on. I will not see what you will do. All I need is work regardless of what you are doing when the timer on. We have decided to work on 4 logos in 12 hours (which consider an urgent work). I have completed the project and sent all the files on upwork and the client was satisfied. The time tracked properly with lithe app. But now the contract is on hold and the client has blocked me on whatsapp as well. 

Please can I know the issue? Will my fund in the review be paid? 

[#15]

Hello All,

I have a fixed price funded contract with a client. Now when I have finished the work & looking for submitting work, surprisingly, I saw that the contact has been paused by Upwork.

Even, I am not able to communicate with the client since the client account has been suspended.

Please suggest what should I do, whether I should submit the work or wait for further updates.

Please also suggest in such case whether I would get payment if I submit the work.

Best regards

Sourav

[#16]

Any suggestion?

[#17]

**Edited for Community Guidelines**

[#18]

Hi Pratibha,

I'm afraid I had to remove the screenshot you shared as it contained personal information that should not be on the forum. I understand you might be concerned about your client's account being suspended. Please note that when this happens it's typically because there's an issue with their account that they'd need to resolve, which for privacy reasons we can't discuss. You may get in contact with your client to know when you can resume working, once the hold is lifted. Feel free to check out this help article to learn more.

[#19]

After 16 hours of work i fnished the first milestone , i checked job contract for submit but it says ' suspended , don't resume work' Should i submit for first milestone?  Need help !

[#20]

Hi Musa,

Thank you for reaching out to us. If there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns.

You can find more information in this help article. 

[#21]

i understand my client account has a problem this is not i asked for. I
already finished the job of first milestone. And he already paid to upwork
for first milestone. If i submit work there can i get the money? if this
happen from the beginning i can understand but i finished the milestone
after 16 hours of work. where is the purpose of the making contract? I trusted it and finished the job! And if I didn't check contract by luck, i was almost starting the second milestone.. If he doesn't answer or fix his problem, what will happen?

[#22]

Hi Musa,

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#23]

Hello all,

I completed a few fixed pricing contracts for the same client and the funds are in the 5 day security hold period until tomorrow. I received a notification today that the contracts were suspended/paused until further notice when UpWork would notify me. Does this affect the payments that have been approved and are awaiting the 5 day hold or will I still be able to withdraw those tomorrow? 

Thanks!

[#24]

Hi Ryan - I don't think that the already-released funds will be affected by the contract Pause, that being said, You won't be able to receive new payments from this client until he/she submits what is required to activate the contract again.

I hope that helps! 
Best wishes!

[#25]

Okay thats what I was thinking. I hope the funds that were already released to me from escrow and are in "pending" status on the overview page can still be withdrawn.

[#26]

If the contracts are suspended/paused, you won't have access to that money. Even if the 5-day holding period is completed, your financial activity will be limited, and you won't be able to withdraw that money until Upwork reviews the situation. They will advise you when they are done.

May I ask what was the work to be done?