Contract On Hold

[#1]

I am new to Upwork. Just two hours after I got offered this contract it's being put on hold.
I wanted to knw whether client has paused the contract or it's because clients account is suspended. I can see suspended written in contract page. Not sure if that means suspended client or suspended contract.

Thanks and Regards

[#2]

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Hemant P wrote:
I am new to Upwork. Just two hours after I got offered this contract it's being put on hold.
I wanted to knw whether client has paused the contract or it's because clients account is suspended. .

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If the client paused it, it would say Paused, not Suspended. Upwork suspended it. When it happens Friday morning UTC it is usually because the client didn't pay Upwork for last week's hours. It'll be resolved as soon as the client pays up.

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Hemant P wrote:
Not sure if that means suspended client or suspended contract.

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Both, until the issue is resolved.

[#3]

Thank You for the reply. Although its showing same status since Wednesday.

[#4]

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Hemant P wrote:
Thank You for the reply. Although its showing same status since Wednesday.

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That means that the client hasn't resolved the issue, whatever it is.

[#5]

Hi Hemant,

I checked the contract you're referring to and it looks like the team has already reached out to your client regarding this issue. The team will continue to assist your client directly to get this resolved as soon as possible. In the meantime, please do not continue working on the contract. 

[#6]

Hi Joanne,

Thank you for letting me know this. Hope it resolves soon.

Thank you Petra for your responses too. This community is very helpful.

[#7]

Hello guys, This week I worked with a client. I have worked for about 30 hours, but now the system says that the contract is suspended.

I talked to one of his employees and she said that she is aware of the problem, but now the person that hired me said something completely different, and I think is a fraud.

It is an hourly contract and is a verified client, I used the time tracker according to upwork rules, so basically, I want to know if I'll be paid for my job. 

[#8]

Hi Roberto,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#9]

Hi 

I got a message that your Contracts on hold, what should I do?
What is the reason behind it?

The client sent me a message to deliver the project and the client working to sort out the issue with Upwork.

If a contract that's on-hold will affect my job success score or any negative impact.?

Thanks 

Nurul

[#10]

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Nurul I wrote:

I got a message that your Contracts on hold, what should I do?

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Wait until the client fixes it.

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Nurul I wrote:

What is the reason behind it?l

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There is an issue with the client's account or payment method. The client needs to resolve that issue with Upwork. Upwork will not discuss your client's account with anyone else, including yourself.

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Nurul I wrote:

If a contract that's on-hold will affect my job success score or any negative impact.?

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No.

Is it an hourly contract or fixed rate?

[#11]

Hello Petra 

Thanks for your nice cooperation.

It is a fixed rate project. 

Thanks 

[#12]

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Nurul I wrote:

It is a fixed rate project. 

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If the work is done for the current milstone, there is no reason not to submit it for payment.

[#13]

Yes, I'm thinking the same. 

Already deliver the project. 

[#14]

I started working with a client Monday, tracked my hours and my work using the time tracking app, and later that day I've come to find out the contract is on hold. I got in touch with my client and they're saying they're trying to reach out to support to get this resolved and still nothing. And now I'm not hearing anything back from my client. Can anyone tell me why is this happening?

[#15]

Only UW knows and they will not tell anyone but the client. It could be the client's credit card expired or there is some other hiccup that needs to be resolved. It could be the client was discovered using a credit card that does not belong to them or committing some other transgression. There's nothing you can do but sit tight and hopefully the client will get it resolved before the project timeline gets fouled up.

[#16]

Hello,

Today, I have recieved an e-mail that the fixed rate project which was approved by the client is now currently on hold.
Why did this happen? I worked on a project, submitted, client approved. Now the status shows suspended?

Please help.

[#17]

Hi Jahanzeb,

The hold on your contract was placed due to a problem on your client's end. Once their problem is resolved, the hold will be removed and you will receive an email notification as well. Thank you.

[#18]

Hi Goran,

Can you please tell me what is the issue on client's end? So I can contact him and sort it out. 

Thanks

[#19]

Hi Jahanzeb,

Please keep in mind that we can't share details for another user with you. However, I can confirm that our team has already reached out to your client to assist them further. Thank you.

[#20]

So if the issue is not resolved between Upwork and Client. What will happen to the work I did for him?
What about my payment?

Why this contract is on hold after submitting and accepting by the client? Why freelancer has to survive?

[#21]

Please let me know what happens if things doesn't go well between Upwork and Client since the amount was already funded in Escrow and released.

[#22]

Hi Upwork,

I got an email that my contract on hold due to an issue with the contract can i know what's the issues and what about all the hours I have worked as I was about to get paid i don't understand what's this.

[#23]

Hi Hamza and Micheal,

If a contract is on hold, it means that there is a problem with your client’s Upwork account, and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your clients' accounts due to privacy concerns.

Note that hours billed prior to the contract being paused are still eligible for Payment Protection.  You should stop working on the contract and get in touch with your client to know when the contract could resume. You can check this help article to learn more.

Micheal, I can see that you have a support ticket with the team and you may refer to it for more information.

[#24]

Please, my client account was placed on hold after completing his job and he approved my payment already which has lead to limitations of my financial transaction. Please, what can I do about this, as the only message I got is that they are investing client.
I need fund. Help me on what to do.

[#25]

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Micheal A wrote:
Please, my client account was placed on hold after completing his job and he approved my payment already.

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I hope you didn't actually buy any gift cards for that client....