Apr 12, 2020 08:36:16 AM Edited Apr 12, 2020 12:21:46 PM by Joanne P
Hi. Please help correctly enter the Russian phone number +7 ### ### ## ## in the field (###) ############
Solved! Go to Solution.
Jun 8, 2020 11:19:20 AM by Omar M
@Sergei M
Please change the post you marked as the solution, it is very confusing as its not actually the solution.
To anyone else experiencing this issue and getting frustrated by the "copy pasta" answer from Upwork representatives:
The correct format is not a standard format for phone numbers, so here is how you can convert your number to be valid in the phone number field:
Step 1:
Write out your full international phone number as you normally would with the "+" symbol or "00" (if you don't know your country's dialing code, you can find it at https://countrycode.org/)
e.g.
UK: +447922222222, DE 00491622222222, ES +43692222222, US +15552222222
Step 2:
Work out what your countries international code is
e.g.
UK: +44, DE 0049, ES +43, US +1
Step 3:
Remove the "+" symbol or "00" and surround the numbers with brackets ()
e.g.
UK: (44), DE (49), ES (43), US (1)
Step 4:
Add a space after the brackets and put in the rest of your phone number.
Using the examples above, you should end up with the following:
UK: (44) 7922222222, DE (49) 1622222222, ES (43) 692222222, US (1) 5552222222
IMPORTANT: Only your country code without "00" and without the "+" symbol should appear in the brackets "( )" AND the brackets must be followed by one single blank space " ".
Upwork Support Representatives:
A tip!
When you come across a question that is repeatedly asked, with the same "copy-paste" answer from the knowledgebase - but people are still not able to solve, it shows that the answer is either incomplete, inaccurate or not clear enough. Instead of just repeating the same thing over and over again hoping it would solve it, you should actively escalate the issue to whichever department is responsible for maintaining documentation.
To have 10 pages of the same user frustrations with the same answer from your team is frankly ridiculous. Feel free to copy my steps and answer above to be submitted for the documentation.
Upwork Development Team:
I doubt you will read this, but your configured regex is not in line with any international standards for validating phone numbers. This should be modified immediately. You are an international platform with access to some of the best developers across the world. Mistakes like this should not happen.
Jun 23, 2020 05:32:19 AM by Leonid G
Hi. I'm from Russia and I can't enter a phone number in the payment method in the format (###)#########. Country code +7, I enter the number in the format(7)########## - code without + in brackets and 10 digits of the number and nothing. Writes enter in the format (###)#########. How do I solve this problem?
Jun 27, 2020 01:36:34 AM by Martin M
why is this so difficult and it seems like a lof of people have problems with this. The page won't refresh without losing all your info so this is a painful process trying to guess what your format it.
May 13, 2020 09:22:55 AM by Puneet S
Hi can you please tell that how this problem is solved, I am also facing same Issue.
May 21, 2020 12:55:50 AM by Elena T
May 21, 2020 01:18:37 AM by Goran V
Hi Elena,
Please add space after the brackets and submit your phone number again. Thank you.
Jun 8, 2020 04:14:05 AM by Regina P
Please advise what is the solution? I have the same issue with Russian phone number
Jun 12, 2020 09:40:04 AM Edited Jun 12, 2020 09:44:11 AM by Valeria K
Hi ! I have same issue. Sergei, please, tell me how you solved issue?
For example i have phone number **Edited for Community Guidelines** , what i should typing?
Apr 21, 2020 01:28:58 AM Edited Apr 21, 2020 01:34:23 AM by Pavlo N
Hey Sergei, how did it solve your problem? It is not clear from the screenshot...
Apr 21, 2020 01:51:44 AM by Goran V
Hi Pavlo,
Could you please remove the + sign from your phone number and let me know if you`re still receiving any errors on your end? Thank you.
Apr 21, 2020 02:08:18 AM Edited Apr 21, 2020 02:14:06 AM by Goran V
It just does not work.
Profile->Get payed
Add method
Wire Transfer (USD) -> Set Up
Enter SWIFT code
Try to enter the bank's phone number. Sample: +380567161131
Actual:
Error: "Enter phone number in (###)############ format"
Expected:
User should be able to add phone number in international format
**Edited for Community Guidelines**
Apr 21, 2020 02:13:42 AM by Goran V
Thank you for the follow up, Pavlo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Apr 27, 2020 12:32:38 AM by Andriy K
Hello! I also have the same problem and no idea what you mean with error message "Enter phone number in (###) ############ format." Please help
Apr 27, 2020 12:39:19 AM by Goran V
Hi Andriy,
Please add your phone number as in the format listed on your end:
(country code) (space) phone number, also please don't add a plus sign in your country code. Thank you.
May 1, 2020 06:17:16 AM by Charles B
Bear in mind the error message is not country-specific, for example it tells me to add three digits in brackets when the UK should only have two (44).
If anyone needs the UK format for this field to work, you need to input (44), then a space, then the telephone number without the first zero, eg:
(44) 7777777777
May 2, 2020 07:38:48 AM Edited May 6, 2020 10:52:37 PM by Avery O
How can I write my phone no? It's showing enter phone no in #### format.
My phone no is **edited for Community Guidelines**
May 2, 2020 08:17:43 AM by Aleksandar D
Hi Alochukwu,
Please refer to this post for the correct phone number format.
Thank you.
Apr 21, 2020 02:14:32 AM Edited Apr 21, 2020 02:15:13 AM by Pavlo N
I eventually got what was the reason: there should be 1 space after brackets so for Ukraine Privatbak: (8056) 7161131
Apr 21, 2020 01:56:15 AM by Sergei M
Hey, Pavlo. I could not fill in the field for entering a phone number in international format for Russian mobile operators. I figured out how to fill out correctly.
Apr 23, 2020 10:48:39 AM by Amandeep D
Apr 23, 2020 11:08:02 AM by Sergei M
Hi Amandeep. For a long time I could not enter the number correctly. Then I entered simple without country code +7, something like (978) 8308908, I no longer remember with or without brackets and maybe there was a space after the brackets. The missing numbers seem to be simply ignored by the form parser.
Apr 23, 2020 11:15:54 AM by Sergei M
At first I thought the problem was in the browser, I tried all the available ones, but it didn’t help.
Apr 28, 2020 07:45:44 AM by Willie S
Hi Sergei
I see you are from Russia and you say (978) 8308908 but international code for Russia is +7?
So how do you get (978)?
South African international code is +27 and my south african code is 082. Sometimes we write it as +2782. I have tried a 1000 different ways and could not find the right way.
Apr 28, 2020 08:11:31 AM Edited Apr 28, 2020 08:14:23 AM by Sergei M
Hi Willie
I think the country code is determined by the "Country" field. In the field "Phone Number" I entered (978) 8308908 (after the bracket, a space). 978 - telephone operator code
May 6, 2020 02:14:55 AM by Goran V
Hi Syed,
Please add your phone number in the following format: (country code) phone number, also please don't forget to add space after the brackets and please don't add any signs in front of the country code. Thank you.
May 7, 2020 11:17:03 PM by Goran V
Hi Bondhon,
Please follow the instructions I`ve shared in my previous here:
May 7, 2020 11:29:22 PM by Bondhon D
Hello, I got a problem.. I live in china , I also have chinese bank account but I am not chinese so that i don't have chinese National ID.. How can i add my Chinese bank account ?
May 8, 2020 12:19:43 AM by Goran V
Hi Bondhon,
I checked your account and I can see that you`ve successfully added your payment method. You will also need to fill out your W-8BEN form and submit it. Thank you.
May 13, 2020 09:09:45 AM Edited May 13, 2020 09:31:31 AM by Bojan S
Hi, I'm facing a problem regarding my phone number format in the payment setup. My phone number is
**Edited for community guidelines**
May 13, 2020 09:30:01 AM by Bojan S
Hi Marufur Rahman,
Could you please try adding the phone number in this format: "(country code) phone number" without the plus (+) sign for the country area? Make sure to wrap the country code in brackets and add a space between the country code and the phone number.
Thank you.
May 18, 2020 02:19:29 AM by Hasun M
Hi. Please help correctly enter the sri lanka phone number +94 ### ### ### in the field (###) ############
May 18, 2020 02:25:17 AM by Goran V
Hi Hasun,
Please remove the plus sign from your number and don't forget to add your country code in brackets. Once you`ve done this feel free to click on the Next button. Thank you.
May 28, 2020 10:43:45 PM by Camil P
May 28, 2020 11:07:47 PM by Joanne P
Hi Camil,
Please try adding the phone number in this format "(country code) phone number" without the plus (+) sign for the country area, make sure to wrap the country code in brackets and add a space between the country code and the phone number.
May 29, 2020 03:00:18 AM by Goran V
Hi Nazrul,
Please refer to the instructions we've shared here:
Thank you.
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