Mar 22, 2020 04:02:17 AM Edited Mar 22, 2020 05:08:26 AM by Aleksandar D
Hello,
I'm having signnig in problem for like 2 days now on my IMac and gives " "Unknown error has occurred" error!
i was having the same problem with windows but after updating to the latest the problem solved but remains in OSX.
Things i've tried but ended with fail results:
- Installed latest stable and beta ( seperatly each one at atime ) .
- Tried other connections .
- Removed any installed upwork apps then restarted and installed again .
- Checked firewalls .
Here is a screen shot with terminal and using " uuuuuu " as username , it gives the same error on any input value !
Thank you .
**Edited for Community Guidelines**
Solved! Go to Solution.
Mar 22, 2020 06:45:33 AM by Eslam K
Steps suggetsed by Upwork support team that worked and solved the problem :
1.) Please exit the Upwork Desktop App from your system/device.
2.) Open the terminal app
3.) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}
4) Then start again
Dec 1, 2020 12:22:43 AM by Goran V
Hi Dmitro,
Could you please share the operating system you`re using? Thank you.
Dec 1, 2020 12:34:59 AM by Goran V
Hi Dmitro,
Could you try to follow our troubleshooting steps below:
1.) Please exit the Upwork Desktop App from your system/device.
2.) Open the terminal app
3.) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}
4) Then start again
Thank you.
Jan 17, 2021 05:19:40 AM Edited Jan 17, 2021 07:25:44 AM by Nikola S
Hi there,
I'm having the same issue
can you help please
I tried doing the solution you gave but it's not working
**Edited for Community Guidelines**
May 31, 2021 02:36:10 PM by Kirsten R
May 31, 2021 02:56:10 PM by Bojan S
Hi Kirsten,
I apologize for the trouble this caused. Could you please report this following the ''How do I report a problem?'' section of this help article? This will create a log file with the information needed by our team to assist you efficiently.
Thank you!
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