Mar 20, 2020 03:02:46 PM by John Paul C
Hi, the desktop app/time tracker is not launching, I tried uninstalling and installing it again but it doesn't work, is there a problem within upwork's system right now?
Mar 20, 2020 06:15:08 PM by Joanne P
Hi John Paul,
Thanks for reaching out. I've shared your concern with the team, and one of our agents will reach out and assist you directly via a support ticket.
Mar 24, 2020 02:30:36 PM by Bojan S
Hi Natalie,
Could you please share more information with us about the issue you're experiencing so that we can assist you accordingly or have the correct support team assist you?
Thank you.
May 7, 2020 08:11:21 AM Edited May 7, 2020 08:13:44 AM by Aileen D
I am having the same problem right now. Upwork app not launching. I have uninstalled and reinstalled it back to no avail. Restarted computer a couple times already. I only get the "how to tips" page every time I open it but it never launches the timer app like it's supposed to be. I'm using Windows 10. Please help.
May 7, 2020 08:36:50 AM by Bojan S
Hi Aileen,
Could you please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings and logout. Once this is done, click on the application icon and log back in.
If the issue persists, you can also try Troubleshooting tips shared in this help article.
Thank you.
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