Aug 27, 2019 07:35:04 PM by Denis M
Trying to withdraw the money available and it says:
"We are sorry. Due to a temporary issue, payment processor is not available."
Is that some Upwork problem, not connected with my account?
Thanks for clarification in advance.
Aug 27, 2019 07:45:57 PM Edited Aug 27, 2019 07:46:49 PM by Gulshan M
I experienced same issue.
Upwork Payment processor has problem.
Aug 27, 2019 08:14:14 PM by Cristelyn R
I haven't received my payment until now from Upwork to Payoneer.
Aug 27, 2019 09:34:25 PM Edited Aug 27, 2019 09:36:28 PM by Eve L
Upwork has issues with all Payoneer transfers according to both Payoneer and Upwork support. There's nothing to do other than to wait I guess.
Mods; do you have an ETA for a fix for this? And also, once fixed, will the withdrawal bounce back to the Upwork account so a new withdrawal will have to be made, or will it get pushed through to Payoneer?
ETA: Seems like Avery posted before I had time to. 🙂
Avery, does that mean that withdrawals that has already been mde will be pushed through as well?
Aug 27, 2019 10:12:47 PM by Avery O
Hi Eve,
I've yet to get more information about the withdrawals that were made when the issue happened. If ever there are any that we can share here in the Community, I'll make sure to come back here to update this thread (or if I'm not around, another moderator will).
Aug 27, 2019 10:37:03 PM Edited Aug 27, 2019 10:39:37 PM by Eve L
Just talked to support, and they say they need to refund the withdrawal to my account, and I should be expecting an update within 24-48 hours. How can the issue be marked as resolved when it obvously is not? If it were I should at least be able to get an ETA for when it is actually fixed.
Lucky for me I don't need the money right away, but still. It would be nice to know when I can expect to get paid.
ETA: I'm also curious to see if the $2 withdrawal fee will be refunded, as I will have to make a second withdrawal of the same funds to get paid.
Aug 27, 2019 11:28:53 PM by Avery O
Hi Eve,
I apologise for the inconvenience, and if we are unable to confirm an ETA for when the refund will be processed. Typically it may take between 24-48 hours for Payoneer, and Paypal withdrawals to be refunded back to a user's Upwork account. But hopefully, it happens sooner.
The team has also confirmed that the $2 Upwork processing fees will be refunded back to your Upwork account.
Aug 27, 2019 09:31:46 PM by Avery O
Hi everyone,
We were experiencing issues with Payoneer withdrawals earlier, and we apologise for the inconvenience. As per the Upwork status page, the issue has now been resolved and you should now be able to withdraw your earnings.
Aug 28, 2019 02:08:36 AM by Irina I
Hello, it is not fixed. I withdrew funds last night and it never made my Payoneer account.
Aug 28, 2019 02:23:50 AM by Irina I
I just talked to support and they weren't able to tell me anything else other than wait.
Aug 28, 2019 02:53:30 AM by Francisco Federico A
Aug 28, 2019 04:26:49 AM by Xionary G
Aug 28, 2019 05:06:39 AM by Goran V
Hi Xionary,
I`m sorry about the inconvenience this had caused you. Our team is working on resolving this as soon as possible. One of our team members will update your ticket with more details and assist you further, thank you.
Aug 28, 2019 05:10:34 AM by Gloria A
Guys, the issue is not fixed. When will I see my money back on my upwork acct or on my Payoneer? I need answers
Aug 28, 2019 05:55:27 AM by Aimee B
My payment shows that it's been withdrawn. Hoever, there is nothing deposied in my bank account.
I also saw that payments released on Wed may have a 5 day hold.
Is what's going on here?
Can you confirm when I'll have access to my money each week?
Aug 28, 2019 06:02:58 AM Edited Aug 28, 2019 06:04:22 AM by Nazir A
Normally instant payments but can take 3-5 business days.
After get paid the available balance will be zero.
will be reversed into your upwork account if by chance occurs any issue.
You can also contact Upwork customer care and generate a ticket from link given below:
https://support.upwork.com/hc/en-us
Thanks
Aug 28, 2019 06:55:07 AM by Olga G
Nazir A, normally it takes up to 30 min to get money on Payoneer card, I've been working here for 10 years.
Aug 28, 2019 12:11:47 PM by Francisco Federico A
@goran V
this is unacceptable! Client paid already, you took the fee already! If the problem is with Payoneer deal with it directly yourselves. Why do freelances have to wait for their funds to become available? I myself make a lot of money therefore lots of fees Upwork collects.
I need my funds either in payoneer instantly or back in the upwork account. It's your job to figure out how to handle that from then on, not ours to wait!
Aug 28, 2019 07:12:51 AM by Irina I
The issue is not solved on my end and the funds are still missing
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