Dec 23, 2023 06:33:53 AM by Muhammad A
My client didn't provide any feedback for 14 days after the contract ended. Can he still request a refund or leave a negative review?
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Dec 23, 2023 07:08:03 AM by Luiggi R
Hi Muhammad,
If a contract ends and the client doesn't provide feedback within the 14-day time frame, they won't be able to share feedback unless you enable them to change it. As a reminder, a contract without feedback does not affect your Job Success Score.
When it comes to a refund after a contract has ended, clients have up to 180 days to request a refund from the freelancer directly, but the decision to issue a refund is at the freelancer's or agency's discretion. You can check this article to understand better how refunds work.
Dec 23, 2023 07:08:03 AM by Luiggi R
Hi Muhammad,
If a contract ends and the client doesn't provide feedback within the 14-day time frame, they won't be able to share feedback unless you enable them to change it. As a reminder, a contract without feedback does not affect your Job Success Score.
When it comes to a refund after a contract has ended, clients have up to 180 days to request a refund from the freelancer directly, but the decision to issue a refund is at the freelancer's or agency's discretion. You can check this article to understand better how refunds work.
Dec 24, 2023 04:13:23 AM by Muhammad A
Thank you so much for your guidance. your assistance has been incredibly valuable and greatly appreciated!
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