Financial Account suspended due to auto click software

[jessamariel]

Hello Upwork Community.

My account is suspended due to some auto-click software.

Actually, it was not software it was some malfunctioning of my old keyboard keys which sometimes keeps on clicking and it was a nuisance to me as well.

I am hoping to resolve this issue. Thanks!

[feed_my_eyes]

If your keyboard was malfunctioning, why didn't you delete the time segments that were wrongfully charged? You're supposed to review your work diary at the end of each week.

[jessamariel]

I already told my client about the issue with my keyboard, and they are okay with that as long as I finish my task on time.

[jessamariel]

For more than a year, Just now I got suspended about this clicking thing, I do not use software or anything that can make my account at risk.

[yofazza]

More than a year? A new decent keyboard costs less than $15. 😁

[jessamariel]

I have many bills to pay, I am the one helping my family's needs, I am the one paying my father's hospital bills, and I am the only child in my family.  I need to prioritize them not other things. Thanks!

[JoanneP]

Hi Jessa Marie,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[jessamariel]

Hi Joanne,

Is it possible to fix this issue as soon as possible? I cannot withdraw my balance and I need it to pay my bills. if I cannot pay it today. I will lose my electricity in my place.

Thank you for your understanding.

[7c80a8fc]

I had the exact same thing happen to me because I have a faulty keyboard... It works fine 99% of the time but sometimes it will just spam a key until I stop it. Now I've also been accused of using auto-click software by Upwork and have had money refunded to my client for hours I worked where the issue took place.

I haven't really had much understanding from Upwork at all which is a shame. I put so much effort into this platform and doing the best job for clients, but my past track record of 100% satisfaction isn't evidence enough to Upwork that I don't cheat on jobs, they continue to accuse me and have given me zero benefit of the doubt.

What ended happening with your case?