Due to inactivity for a long time, one of my fixed-price contract is ended from Upwork and Upwork sent me a refund request. I and the client are working on another project. What should I do? Should I approve returning the remaining funds in escrow to the client or should I do not approve this request and want to file a dispute??
If I approve refund request then, will it affect my Upwork job success?
If I don't approve request and file a dispute then will I get contract amount(I already did 70 to 80% work)?
Please help or guide me.
Solved! Go to Solution.
I checked your account, and it looks like one of our team members already updated your ticket, providing more information regarding your concern with this contract. I'll follow-up with the team that's handling your case, and they'll update you directly on the same ticket. Thank you.
Whatever you do make the client at least pay you $1 on the contract. If you don't, and you refund, and it's a no earnings contract, it will tank your JSS. Customer Support won't tell you that, but it will. No earnings contracts closed with no earnings TANK your JSS. So you can refund all but $1 or ask the client to release $1 to you so at least you have some earnings on the contract and it doesn't kill your JSS. This happened to me. I closed a contract on advise of Customer Support and they never advised me that it would kill my JSS.
Thank you, I've already done 70 to 80% work of that contract and my client is a great person and we have a very good business relationship. So, if I ask him for full amount payment then I am sure he will pay me full amount. So, can I do this instead of 1$ process etc??
Thank you, Amanda. If I choose do not approve refund request and want to file a dispute option. Then what will happen? Will I get full payment of that contract? Or it will affect my JSS??
Yeah, you are right, Christine but currently we are working on another fixed project so in this project he will pay me the amount for the previous contract. Now, I have a doubt. Can I request or ask for private feedback to my clients as we know clients can give 2 feedbacks one private and one public? And I think by giving only public feedback my JSS will not increase.
We've added a meeting scheduling tool and an option to sync with your Google or Microsoft calendar to help you streamline interviews and work meetings on Upwork.Learn More
We're looking deeper into how talent feels about connecting with other talent on the platform. Need your feedback!Learn More
We're releasing a suite of new features for Project Catalog™ designed to help talent promote projects.Learn More
In the webinar, we teach you how to create a project, how to best utilize Project Catalog™ for your independent business, as well as share some best practices and helpful resources.Learn More