Apr 24, 2017 03:41:42 AM Edited Jan 26, 2024 05:43:39 AM by Andrea G
hi,
i had forgot my original accounts password and security answer. so, i can't reseting password. now, how can i access my original account?
please help me.
Solved! Go to Solution.
Apr 24, 2017 04:02:07 AM by Kanwal F
On the login page, choose the option reset password. see this link:
https://support.upwork.com/hc/en-us/articles/211067518-Change-Password.
Nov 3, 2022 08:31:30 AM by Jeremiah D
Hello Andrea,
Thanks for your response. Is there any other way since I haven't linked any payment to that account yet?
- Jeremiah
Jan 15, 2024 12:42:58 AM by KB K
Hello,
Can someone here help me retrieve my account? I dont have the email and password with me but I know the username. Account is still active, I would like to access it so I can use it and continue my job. Is there any way to access it? I can do videocalls or whatsoever just to retrieve my account. Thanks
Jan 15, 2024 12:53:26 AM by Howell M
if you have a recovery email that could work best or an android phone. On android you even barely use the password you just authorise login with one click if the account is linked to both devices you are using.
Jan 15, 2024 04:57:03 AM by KB K
Hello,
I filed a ticket regarding my lost/hacked account. I had an exchange of my information regarding my account with one of your agents but in the end, he wasn't able to resolve the issue and marked the ticket as solved. Is there any way for you guys to help me out?
Seems like the agent doesn't understand his job at all.
Thanks
Jan 15, 2024 05:53:32 AM by Mykola A
Yep. Bot from behalf of agent will post useless info within keywords matched. You need to reopen ticket couple of times to force someone read what you realy need.
Jan 15, 2024 05:53:39 AM by Luiggi R
Hi KB,
Even if the ticket is marked as "Solved' you can still reply to it if you have additional questions and the team will receive it. Please refer to the message the team shared with you via your ticket for further instructions on how to proceed with your concern.
Jan 15, 2024 01:40:52 AM by Pradeep H
Hi KB K,
Thank you for reaching out to us. Could you please click on my name above this post and send me a private message with the username for the account you are referring to?
- Pradeep
Dec 23, 2023 04:18:15 AM by A K M Amdadul Isla B
Forgot Password and answer of security question, need help resolving this issue..
Dec 23, 2023 04:52:05 AM by Luiggi R
Hi A K M Amdadul,
Have you tried going through the process of resetting your password and security answer? If not, you can find more information in this help article.
Dec 23, 2023 04:59:47 AM by A K M Amdadul Isla B
Thanks for your prompt response.
I tried this form but could not complete as I dont have all the mendatory information to enter like paypal account, transaction date as i dont have started work so no transaction etc. these fields are mendatory. so pls. help in this regard. Thanks
Dec 23, 2023 05:52:04 AM by Luiggi R
Thank you for clarifying. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 21, 2024 08:57:59 PM by Carmelita S
Hi guys,
Can anyone help me?
Aug 12, 2023 10:55:25 AM by Noman H
Dear Support,
Please help me reset my password and security question password, I did'nt noted it, and I forgot.
Aug 12, 2023 12:13:24 PM by Luiggi R
Hi Noman,
I can see that you are already communicating with the team via a support ticket. Don't hesitate to follow up on your ticket if you have additional questions or need further assistance.
Jun 18, 2019 07:06:17 AM by Nadia M
I forgot my password and security question of my original account.
When I click on reset password link the it asking security question. I also forgot my security answer.
I make request twise but didn't get any response.
I need to access that aacount.
Please help ,how to get my account back.
Jun 18, 2019 07:30:08 AM by Bojan S
Thank you for reaching out to us, Nadia. One of our team members will reach out to you directly to assist you with your concern.
Jul 21, 2020 12:24:53 PM by Donnett A
I forgot my password I tried send a reset link several times no email
Jul 21, 2020 01:47:53 PM by Bojan S
Hi Donnett,
Could you please try using this form provided in this help article to reset your password or security question?
Let us know if you need any further assistance.
Oct 31, 2023 03:06:33 AM Edited Oct 31, 2023 04:30:20 AM by Nikola S
Please i can't remember my security answer, and anytime i tried reseeting, it takes me to login and i cannot also login. Please assist.
I have not registered and credit card on upwork, which ia making it dificult to provide answers to support.
**Edited for Community Guidelines**
Oct 31, 2023 04:32:07 AM by Nikola S
Hi Adegbile,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 1, 2023 07:13:34 AM by Natalia S
I forgot my Upwork password (this account is my other account) and need to regain access. The email I have been using for many emails is a yahoo email that I can no longer access as the recovery phone is out of service (and has been for years). I can identify myself other ways - ID, freelancers / contracts on my account. Left phone and chat message but nobody has contacted me from Upwork. I need to get back in. Please help
Mar 2, 2023 05:53:41 AM by Natalia S
Somebody has reached out already, thank you, just waiting to resolve the issue. Love Upwork and appreciate the quick seamless support
Jun 28, 2023 05:15:45 AM by Bianca T
Hello!
I need help resetting my account because I forgot my password and security question, and I can't change one without the other. I managed to log in using the six-digit authentication, but I can't use all the features without the two passwords. Also, I tried to submit the resetting request, but an error occurs saying that I haven't completed all the required fields. So I don't have this option either. Is there any way I can get in touch with an account manager or something?
Thank you!
Jun 28, 2023 05:37:42 AM by Nikola S
Hi Bianca,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 28, 2023 07:26:11 AM by Ramesh S
Hi Bianca,
You can directly contact the support of Upwork and they will ask you around 9-10 questions about the details that you submitted while you were creating the Upwork profile. Once you'll answer all the questions then after some time you can change the password and security question.
Regards
Jun 28, 2023 11:25:07 AM by Bianca T
Hi, Ramesh,
I tried to submit the answer to those 9-10 questions, but an error occurs saying that I haven't completed all the required fields even though I did.
Jan 22, 2021 10:44:32 PM Edited Jan 23, 2021 12:02:29 AM by Joanne P
I forgot email address and password for this below profile
**Edited for community guidelines**
Can you please help me over this
Jan 23, 2021 12:05:22 AM by Joanne P
Hi Dimmy,
Please complete the account recovery form here. This will automatically create a support ticket, and one of our team members will assist you directly in recovering your account. We'd also like to remind you that freelancer are only allowed to have one Upwork account. Once you have access to your old account, please close this account that you use to post here in the community.
Jan 6, 2020 12:38:52 AM by Guillaume D
Hello I forgot my password on my main account but can't seems to receive the "forgot password email".
I created a second account to be able to contact your support.
Could you help me with this matter ?
Jan 6, 2020 12:53:48 AM by Goran V
Hi Guillaume,
Please follow the instructions in the Help Article on how you can reset your password or security question. You can also check your spam and junk folders for any emails from our end, thank you.
Jan 6, 2020 03:05:05 AM by Guillaume D
This issue here is that the email never arrived to my mail box and this makes it impossible to go to the next next step of the password change process.
Is it possible that there is an issue with some domain names that may not received the mails ?
Jan 6, 2020 03:32:58 AM by Goran V
Hi Guillaume,
I can also suggest checking with your email provider as well. Please refer to the section "If you have forgotten your password AND security answer" on how you can submit a request directly to our team to assist you further. Thank you.
Jul 12, 2018 10:45:28 AM Edited Jul 12, 2018 11:04:30 AM by Valeria K
HI, I forgot my email and password for which i was using as freelancing.
Username: **Edited for Community Guidelines**
Profile link: **Edited for Community Guidelines**
Im not being able to logged-in this profile as i forgot email and password. Could you please help me out in this regard so i continue my work.
Thanks in advance.
Jul 12, 2018 11:06:49 AM by Valeria K
Hi Zehra,
We'll have one of our agents reach out to you directly and assist with your issue.
Thanks.
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