Having difficulty as a Nigerian to verify your ID using NIN?

[f1085b04]

Once you have NIN slip, you can use it for your ID verification. Just ensure it is well snapped and ensure the name, address on it tally with the ones on your profile.

[5cf00d93]

I'm so tired of this verification issue. My national ID keeps getting rejected 

[LuiggiR]

Hi Esther,

I'm sorry to learn you are having trouble with the process. Can you please try again and ensure that you are submitting clear images of both the front and the back of your ID card? You can refer to this help page for the list of acceptable documents. 

[28ff6f6b]

Hello Luiggi,

I really need an urgent help. Have gotten a notification to verify my identity but my i couldnt capture my NIN aftet following qll the tips. 

Its saying the four corner of the documents cant be found and when i got the option to snap it myself. Its saying my Document is not recognized. 

Please help. Will appreciate if i can get the manual process 

[28ff6f6b]

Hello

I really need an urgent help. Have gotten a notification to verify my identity but my i couldnt capture my NIN aftet following qll the tips. 

Its saying the four corner of the documents cant be found and when i got the option to snap it myself. Its saying my Document is not recognized. 

Please help. Will appreciate if i can get the manual process 

[NikolaS]

Hi Abdulwadood,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[sandyjosh]

Hello please I need assistance, I'm trying to verify my ID using my NIN slip but it doesn't seem to be working. It just keeps saying make sure the corner are showing and later asks me to take the picture myself but when I do l

[LuiggiR]

Hi Sandy,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[sandyjosh]

Hello, the issue has still not been resolved as the error persists, I really need to verify my ID soon to get my account unsuspended. 

[LuiggiR]

Hi Sandy,

I see that you are actively communicating with the team via your support ticket with them. It would be best for you to continue coordinating with them, as they are the ones who can best assist you with this. 

[fdde33bb]

I have tried every single form of National ID Verification but the system keeps rejecting the ID and telling me to try again. What's the problem?

[PradeepH]

Hi Joseph,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[fdde33bb]

Hi Pradeep,

Thank you for reaching out.

I got the same response from the verification team. And so I process to use my physical National ID card instead of a screenshot. But the verification was still unsuccessful.

What did I do? Is Upwork no longer accepting National ID Verification?

[jessywrite]

Hi. I'm am having issues verifying my identity. I am a Nigerian, and the National Identity Slip is a issued as government id, however, upwok has refused to recognize it.

When I submitted my ID for manual review, it was not approved. What can I do

[fdde33bb]

I just had a conversation with an Upwork Support agent and from all indications it seems NIN Slip and NIN Digital ID are no longer valid for verification on Upwork.

Which seems to be the reason why mine was rejected.

Which is the valid ID for verification in Nigeria??🥺😭 

[fdde33bb]

For the past 2 weeks I've been struggling with my Identity Verification on Upwork.

I decided to use my National ID (NIMC) to verify but it was rejected, when I contacted Customer Support they said National ID is not an accepted verification document, that I should use my NIN Slip, which I did, it was again rejected and I was told it was not a valid identification document. Support then told me to use my utility bill or bank statement. My utility bill and bank statements are A4 sizes and will not fit into the ID size of the verification capture. 

Whenever I manage to capture the document I am met with this error (attached). I have tried to contact support but support takes a day to respond and end up giving me automated AI responses (attached ) and ignoring all my questions.

Any help on what to do?

[LuiggiR]

Hi Joseph,

I'm sorry to hear you are having trouble with the verification process. I see that there's already a support ticket with the team where they are actively communicating with you to assist you with this. Could you please reply to your ticket to share your experience? The team will be getting back to you and continue helping you. 

[chrisbella24]

how did you sort this out, please?

[fdde33bb]

Please, I need help with the verification, I only have my NIN Slip and I have been on this for almost a week and i have not been able to get verified. Please I need help. It would take about a year to get a voter's card and I can't wait that long.

[65e2683f]

I have issues using my NIN SLIP TO VERIFY MY ACCOUNT, the address and the name on the NIN slip is the same as the one on my account, what can I do 

[65e2683f]

I'm experiencing issues using my NIN slip to verify my account, it's not verifying, the name and the address on the slip is the same as the one on my account, what can I do 

[JoanneP]

Hi Ayomide,

I checked your account, and you must ensure you upload your ID and follow the instructions noted here. Please do not crop or touch up the image. 

[65e2683f]

Hi Moderators, please i need some help with my acount, i have used my NIN slip to verify my account, it its not getting approved, please what can i do  

[38088f99]

I also have the same challenge. Nike pls how did you resolve it? I tried snapping it but Upwork couldn't verify it

[5cf00d93]

Hello I have similar issues as the same as other and amm even tired

[5cf00d93]

Here is what I have been encountering and I have a client that wants us to use Upwork for his project so we both are safe.

Issues am facing;

The four corner of your documents cant be found and when the option to capture the document myself its says the document is not recognized.

Please escalate it as soon as possible for manual approval.

[NikolaS]

Hi Esther,

I encourage you to check out this helpful article for the list of acceptable documents for verification. You will also find more information about the requirements that the document must meet to be accepted. 

[5cf00d93]

Hello NikolaS, I have checked the helpful article and I have seen more from third party and I am using Govt issue ID in my country Nigeria and am still getting this issues.

1. The four corner of your documents cant be found.
2. When the option to capture the document myself its says the document is not recognized.

What else do you suggest I do aside checking helpful article?

[LuiggiR]

Hi Esther,

I'm sorry to hear that the issue persisted. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[1a482ee2]

Hello, I have been trying to use my federal government issued Nigerian digital nin ID card to verify on Upwork and it has been rejected, that ID card is a national identity card with my national identity number, and I don't understand why it's been rejected.... What do I do?

[LuiggiR]

Hi Uche,

I'm sorry to hear you are having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[25506532]

I'm currently having the same issues right now, upwork can not verify me via new printed NIN card with date of birth which is Nigeria government issued ID and i dont know why it is not accepted

[NikolaS]

Hi Princess,

I encourage you to check out this helpful article for the list of acceptable documents for verification. You will also find more information about the requirements that the document must meet to be accepted. 

[dcc8c0d4]

Please I am also having a similar issue and no one is answering me. I have read through the guidelines and the helpful article. I don't have any other means of identification except my NIN and getting a driver's license or passport would take me more than 2 months. I am in dire need of help please. I have a deadline to meet up to.

[LuiggiR]

Hi Mabel,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

[dcc8c0d4]

Hello LuiggiR

My NIN card wasn't accepted and to provide an alternate government issued ID but i do not have any other alternative for that. I was also given a support ticket but no one has responded to me there. Please I need help with this situation. It's urgent! 

[ArjayM]

Hi Mabel,

Arjay here stepping in for Luiggi. I'm sorry you're having difficulties verifying your ID. We highly suggest you continue coordinating with the appropriate team through the support ticket linked to your case on this page if you have questions or need further assistance; they'll gladly look into that for you.

[dcc8c0d4]

Hello team 

The issue I'm having right now is that no one is assisting through the support ticket. I have been sending messages but no one is yet to respond to me since I was given the ticket.