May 2, 2024 04:39:55 AM Edited May 8, 2024 11:00:48 AM by Luiggi R
Hi,
I wanted to enquire about 2 profiles under our agency.
Vinay: https://www.upwork.com/freelancers/~0166f5d5d3aaf50c7e
- JSS disappeared and the Top-Rated badge was removed.
Sathi: https://www.upwork.com/freelancers/~017023e9a95493865a
- JSS reduced from 93% to 60% and Top- Rated badge was removed.
Please let us know the reason and help to resolve it immediately.
Thanks!
Solved! Go to Solution.
May 2, 2024 05:31:37 AM Edited May 8, 2024 11:03:06 AM by Luiggi R
Hi Gokula,
I understand that your colleagues need assistance with their Upwork account. I'm afraid that we can't share the details of another user's account for privacy reasons. Please advise them to contact support for assistance; they can do this without having to log in in the event they can't access their account.
To access our support services, it would be best to follow the steps below:
Sep 10, 2024 07:53:26 AM Edited Sep 10, 2024 04:00:52 PM by Ivygail J
Hello Mirza,
Thank you for reaching out. I'd like to let you know that creating an Upwork account for other users is not allowed and is considered a violation of Upwork's Terms of Service. I'm afraid that we can't share the details of another user's account for privacy reasons. Please advise him to contact support for assistance; he can do this without having to log in in the event he can't access his account.
To access our support services, it would be best to follow the steps below:
Sep 10, 2024 05:00:44 AM by Devansh S
Hey there,
Let me tell you the situation before my questions:
I am a partner in a development firm, and we have to create an Agency account on Upwork.
The firm is GST registered under my partner's name, so we created his Upwork account but idk why Upwork has restricted/suspended it. [He also raised a support ticket (Suspension Appeal Form), but did not receive any response from Upwork for the last 6 days]
So I created an Upwork Agency account under my Upwork account (so basically I am the owner of the Agency)
Now my questions are as follows:
1. I have to provide tax and GST information. Should the name of the Agency owner match the tax information (PAN, etc.)? Is it necessary?
2. I will receive payments from the US, so I will need FIRA/FIRC to show in the GST portal. Which payment method should I choose for withdrawal? Please help me with the setup.
3. If the 1st point is necessary then I will not be able to add my Agency tax and GST information, and my partner's account is still suspended, so in this case what should I do??
Please help me with these questions, as I have to start bidding and continue my work ASAP.
Sep 10, 2024 12:08:44 PM by Ivygail J
Hello Devansh,
Sep 10, 2024 11:17:46 PM by Village To World S
Hi Friends,
Our team members profile is inactive or suspended. We tried to raise support request, but it is still open and no response. Since their account is suspended, they could not able to create topic in forums also.
How do we resolve it?
We want to bid project, but our team members profile is not active.. What to do? Please help.
Regards,
V2W software solutions pvt ltd.
Sep 11, 2024 05:03:07 AM by Joanne P
Hi there,
We want to check this for you. Please share the ticket number so we can check.
Sep 11, 2024 03:47:14 AM by Suchitra K
Dear Sir,
My Husband Opened an account on upwork. there are 72 hours passed and he still see the message that Your account is on review. He can not post into forum, He can not create support ticket. Please help him. Someone from support send me personal message so I can send his account details
Sep 11, 2024 03:48:11 AM by Suchitra K
This Message is showing "Your account is currently under review and has been restricted. Find out more or contact Customer Support."
Sep 11, 2024 05:47:46 AM by Ronna P
Hi Suchitra,
I’m sorry to hear about the issue with your husband's account. I'd like to clarify that for privacy reasons, we are unable to check and discuss another user’s account status. For him to receive proper assistance from our support team, you can share these steps:
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Sep 11, 2024 05:09:05 AM by Dinesh S
Dear all,
I am new to upwork and one of our freelancer account is suspended without any email. It was a new account without any work. Also, we emailed the upwork support with all the IDs for verification but it still shows in progress. His tax ID is verified so why the other profile verification is taking so long. We would like to bid for some projects and bring our new/existing client to bill us through upwork through our resource profile however we are unable to do so as it throws the below error when we try to bid. Error is "This feature is not available because the freelancer you selected is suspended." It seams no Human support exists and the bot is not at all helpful. We are struck after waiting for weeks and are not pushed so hard that we are thinking about moving to other platforms. so please support us if you would like to retain us, asap.
Sep 11, 2024 02:37:07 PM by Ronna P
Hi Dinesh,
I’m sorry to hear about the issue on your freelancer's account. For privacy reasons, we are unable to check and discuss another user’s account status. However, they should be able to reach out to our support team via the chatbot without having to log in. To access our support services, it would be best to follow the steps below:
Sep 12, 2024 10:41:36 PM by Abdul Wahab A
I have created the friend's upwork account which is under review and has been restricted since one month. and i am not sure how can i help her.
here is the link to profile
https://www.upwork.com/freelancers/~01a1a4c6cd946a1a87
Sep 13, 2024 12:39:52 AM by Pradeep H
Hi Abdul,
Sep 13, 2024 12:48:48 AM by Abdul Wahab A
Thank you, PradeepH, for your response. She is unable to post to the community, which is why she asked me to post on her behalf. She has already tried using the chatbot and reading articles, but nothing has helped. Could you please provide a solution specific to her profile?
I fully understand the consequences of having multiple accounts, and I always prioritize the security of Upwork rather than engaging in any violations.
Sep 13, 2024 04:48:20 AM Edited Sep 13, 2024 04:48:52 AM by Rishav C
Hello everyone,
About a month ago I had suggested one of my friends to join Upwork to start her freelancing career.
Since, her Google Chrome browser had two email IDs logged in, she mistakenly created two Upwork IDs from those two email IDs.
Her primary profile has been showing the following message for the past one month, "Your account is currently under review and has been restricted. Find out more or contact Customer Support".
I assume this happened due to the fact that she created two profiles.
She never worked for any client on Upwork, in fact none of her profiles even got approved in the first place. Today when I asked her about the probable reasons, she mentioned creating two IDs mistakenly. She now understands that it is a big violation of Upwork terms and conditions and she has closed one of the two accounts.
I am writing her issue because her ID doesn't have the access to support forum. Her ID keeps saying, "Your account is currently under review and has been restricted. Find out more or contact Customer Support."
So, it will be kind of you (whomsover it may concern) if you can tell me if my friend can get her primary account verified and work on Upwork. She genuinely did not intend to create two accounts, and it was an accident.
Thanks in advance
Sep 13, 2024 06:27:31 AM by Ronna P
We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.
Sep 13, 2024 08:11:56 AM by Rishav C
Thanks Ronna for the prompt response regarding the matter.
I will convey the information provided by you to her.
Regards,
Rishav
Sep 17, 2024 02:11:11 AM Edited Sep 17, 2024 06:19:34 AM by Pradeep H
Hello Upwork,
A friend of mine has created a new account on Upwork platform last week. After creation within 5 minutes, it got suspended. He already has filled out the Form but nobody is responding to their request.
Upwork profile URL: **Edited for Community Guidelines**
Could you please let me know the reason for suspension?
Best Regards,
Taran
**Edited for Community Guidelines**
Sep 17, 2024 06:23:46 AM by Pradeep H
Sep 18, 2024 05:35:37 AM by Taranjeet S
Thank you for responding back pradeepH,
It is been more than a week, he has submitted a request. Could you please let me know the reason so we can do some improvements?
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