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Muhammad's avatar
Muhammad O Community Member

How can I verify my phone number?

I want to ask that what is the procedure to get the Phone number verified badge?

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Muhammad,

 

Unfortunately, you won't be able to request phone verification yourself.

~ Valeria
Upwork

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89 REPLIES 89
Avery's avatar
Avery O Community Manager

Hi Jason, 

I checked your account and can see that you already have a mobile number on your account. Were you updating your mobile number?


~ Avery
Fahad's avatar
Fahad M Community Member

Can you Verify my Phone Numer.....

Andrea's avatar
Andrea G Community Manager

Hi Fahad,

 

The phone verification badge is something that used to be available and is still visible on profiles of freelancers who were able to receive it back then. However, it's not available anymore and can't be requested.

 

Thanks!

~Andrea
Camille's avatar
Camille I Community Member

Hi,

 

I'm about to finish up setting my new account but I'm unable to verify my phone number.  I enter my number and it never proceeds onward from that screen or sends me a text message.  I am in the USA and have tried putting a "1" in front of mobile number, but nothing. I'm not able to continue without it. Please assist. Can you verify my phone number?

Simon's avatar
Simon M Community Member

Please could a member of the Customer Support Team reach out to me to assist with my phone verification?

 

It's not possible to verify my number on the web interface or the app. I tried contacting you on Messenger but no reply so far.

Simon Mauro Guido
https://smg.design
Avery's avatar
Avery O Community Manager

Hi Simon, 

 

I've shared your concern with the Customer Support Team and they will reach out to you to assist you further. 


~ Avery
Omer's avatar
Omer Y Community Member

Thanks  Valeria for that Information.

Myles's avatar
Myles P Community Member

Hi Valeria I was notified that I had to verify my phone before I could submit for a proposal for jobs. Do you think you could help me do that? Thanks!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Myles,

 

I can see that you're communicating with one of our team members via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Sohail's avatar
Sohail A Community Member

Hey Dear I am facing issue while starting my identity verification it is redirecting me to verify my phone number but when i click on send code i am not recieving any code on my number due to this issue i am unable to do my identity verification 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sohail, 

 

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticketPlease allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Yelyzaveta's avatar
Yelyzaveta Z Community Member


@Valeria K wrote:

However, no badge will show on freelancer profile when it's done. 


 I was looking at Petra's profile a moment ago and she has that tick badge on her profile. 

 

Screen Shot 2016-11-30 at 01.58.09.png

 

Valeria's avatar
Valeria K Community Member

Hi Yelyzaveta,

 

I believe Petra's phone was verified a while ago through a program that's not available anymore.

~ Valeria
Upwork
Muhamad's avatar
Muhamad A Community Member

Hi veleria!

I have add my phone number to upwork but I want phone verified badge on my profile. Can you verify my number.

Thanks

 

abdullah's avatar
abdullah b Community Member

Hi. haven't seen my phone number verified yet on my profile .could you please tell me how can i verify my phone number ?. I want to see my phone number verified on my profile .Thanks 

Valeria's avatar
Valeria K Community Member

Hi Faiz,

 

Currently, it's not possible for freelancers to initiate phone verification and display it on their profile. If any additional verification is required for your profile, the team will notify you.

~ Valeria
Upwork
Aljy's avatar
Aljy C Community Member

Hi Valeria, why isn't your team didn't notify me regarding phone number verification? I've been using this phone number since the start of my Upwork Career but yet didn't receive any notifications.

 

Looking forward hearing from you.

 

Aljy Coralde

Avery's avatar
Avery O Community Manager

Phone verification is optional at the request of a freelancer's client, Arjy. If you would like to have your profile phone verified, you can request your client to do this by contacting to the support team to begin the process. Please note that the phone Verification program is entirely optional, so you can continue to work on Upwork regardless if verified or not.


~ Avery
Betsy's avatar
Betsy B Community Member

How do I get verified if I have a home phone number and not a cell phone?

Aaron Luigi's avatar
Aaron Luigi L Community Member

Hi Betsy,

 

Thanks for reaching out. A ticket will be created to  assist you further in verifying your phone number. 

 

- Aaron
Untitled
Georgi's avatar
Georgi K Community Member

Similar question here:

I am keeping being asked to verify my cell phone # (when it is optional) in my

"Create your Profile for Consideration" screen

...

Next, you'll be asked to verify your phone number for added security.

...

Continue
...

Verify your phone number

 

If I click on X it goes back to creating profile.

Nina's avatar
Nina K Community Member

Hi Georgi,

Phone verification for U.S users has been changed from being optional which is why you are unable to proceed with your profile. We ask U.S users to verify their phone number as another step to help ensure our marketplace is safe. At times, we unfortunately find that people want to join Upwork for reasons other than for the uses permitted on the platform. By asking new users in the U.S. to verify their phone number we hope to reduce the number of people who try to mislead us about their intentions or identity. Thank you for understanding.

~Nina
Moustafa's avatar
Moustafa E Community Member

I started to see many freelancers has a badge of phone number verified.

 

I'd like to know what is the advantage in being phone verified and how cloud I verify my phone number to get that badge?

Avery's avatar
Avery O Community Manager

Hi Moustafa, 


As NIna has shared above, phone verification helps us ensure that the marketplace is safe. It gives another layer of confidence for clients that the freelancer they are dealing with is not misleading us with their identity. 

The Customer Support Team has setup your phone verification for you, and you should be able to do this by trying to submit a proposal for any job post. You will then be prompted to verify your phone number. Once verified, the badge will show up on your profile. 


~ Avery
Moustafa's avatar
Moustafa E Community Member

Thank you, Mrs. Avery.

 

 I've verified it but no badge appear is it take some time to do that?

 

Have a nice day