How do I close/delete my account?

[#1]

Hello. I made a profile on Upwork. When trying to cancel, I get

**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.

[#2]

Hi Linh,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you feel that Upwork is not the home for your career but we respect your decision. Rest assured that one of our agents will be reaching out to you here with further assistance in closing your account.

[#3]

Subject: Request to Close Upwork Account

Dear Upwork Support Team,

I hope this message finds you well. I am writing to request the closure of my Upwork account associated with the email address **Edited for Community Guidelines**. Due to personal reasons, I have decided to discontinue my platform use.

For any further communication or queries, please get in touch with me at my alternative email address:**Edited for Community Guidelines**. I will be more than happy to assist with any necessary information or confirm the closure of my account. I don't have access to this.

I want to express my appreciation for the opportunities I've had while using Upwork, and I thank you for your prompt attention to this matter.

Please confirm the account closure as soon as possible and inform me through the provided email address.

Thank you for your assistance.

Sincerely,

Aafreen Siddiqui

[#4]

Hi Aafreen,

The account has been closed as per your request. Just a gentle reminder that having multiple accounts is against ToS. Please refrain from creating new accounts moving forward.

[#5]

Hello, I want to delete my account. But  I can't find close account section. How can I delete my account? Or could you please delete my account instead of me as you did for others?

[#6]

Hi Roya,

I'm sorry to learn that you wish to close your Upwork account. We respect your decision. I've closed your account as requested—best of luck with your future endeavors. 

[#7]

I want to close my Upwork account but I facing this issue : 

There was an error loading this page: error [81a1dcd12a1a4899-LIS, 81a1dcd12a1a4899-LIS], When I navigate to Close account page. I think the problem is caused by the field labeled Why are you closing your account? isn't appearing!

If someone has a solution help me, please!

Thanks

Hicham

[#8]

Hi Hicham, 

Your account has been closed as per your request.

[#9]

Hi. I want to close my client account permanently and retain my freelancer account. Please help me with this. Its urgent. Many Thanks. Juhi Agrawal

[#10]

Hi Juhi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#11]

I recently sent a proposal for a job. Then, I received a message inviting me to communicate via Telegram. I declined. But there is an active proposal listed on my app and the job posting was deleted from Upwork. I want to close my account and my data because I don't feel my personal information is safe. Please can you help me?

[#12]

Hi Elisabetta,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

I am also having a problem trying to close my account. When I try to close my account, I get the message: "There was an error loading this page: error [81a903835b097768-LHR, 81a903835b097768-LHR]. Contact Upwork Support for more information." but there doesn't seem to be an easy way to contact Upwork Support? There doesn't seem to be a way to see/fill in the box to detail why I'm closing my account, which appears mandatory. I've tried this on Mac and PC, in Chrome, Brave, and Microsoft Edge.

Assistance would be appreciated. Thank you.

[#14]

Hi Victoria,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Hi,

I am currently in search of a contact support email or a specific contact person. Regrettably, the contact support and automated chatbot have proven unhelpful in addressing my issue.

My predicament stems from attempting to delete my account. Unfortunately, an error on the website impedes me from doing so. (Please see attached the screenshot) The website instructs me to reach out to the support service for assistance. However, when I engage with the chatbot, it informs me that I am ineligible for agent-based support, without providing any explanation for this ineligibility.

Could you kindly assist me in acquiring a valid contact address for the support team? I would greatly appreciate your help. Thank you in advance.

[#16]

Hi Marjorie,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

I am trying to close a freelancer account.

There are no outstanding contracts; there are no outstanding payments or withdrawls; there are no propsals. However, when I try to close the account I'm presented with the attached arror. I'm unable to get 'support' as I was instructed to do, as my account is not elligible. I guess I haven;t spent enough money with UpWork for that!

I would simply like to close the account please.

[#18]

Hi Brendan,

I'm sorry to hear that you wish to close your account. We always respect your decision, so I've closed your account as requested—best of luck with your future endeavors. 

[#19]

I am getting this error message when I attempt to close my account: There was an error loading this page: error [81aba30d2805c60e-SEA, 81aba30d2805c60e-SEA]. Contact Upwork Support for more information. 

It's been ongoing for at least a week. 

[#20]

Hi Liz,

I'm sorry to hear that you wish to close your account. If you want to close your account on Upwork, the first step is ensuring that all activity is cleared, including pending, active, and open activity. For us to proceed, you still need to withdraw all proposals from your account. Then, you can close it by doing the same process as you did before or check this help article for detailed instructions.

Let us know if you need further assistance, and we'll look into that for you.

[#21]

I am trying to close my Upwork account but I keep running into an error message. Moderators, please close my account.

[#22]

Hi Mindy,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#23]

Hello, 

I would also like to close my account and receive the same error. I am having difficulty submitting a ticket as the page is blank. Moderators, please close my account. 

[#24]

Hi Dalina,

I'm sorry if you feel that Upwork is not the home for your career but we respect your decision. I've closed your account as requested. Best of luck!

[#25]

Hi,

I would like to close/delete my account, but the form doesn't show up and have an error [81b43781fb1736bc-YYZ, 81b43781fb1736bc-YYZ].

I tried for the last 5 hours.

Seems like I can't contact support either because I'm not eligible to contact support.

What can I do to delete my account?

[#26]

Hi Nicolas,

If you want to close your account on Upwork, the first step is ensuring that all activity is cleared, including pending, active, and open activity. For us to proceed, you still need to withdraw all proposals from your account. Then, you can close it by doing the same process as you did before or check this help article for detailed instructions.

Let us know if you need further assistance, and we'll look into that for you.