I've shared your concern with our team and one of customer support team members will reach out to you via support ticket to assist further. Feel free to post any questions on the ticket so the agent can assist you directly. Thank you!
I checked your ticket and you provided your question on it recently. Kindly, allow time for our team to carefully review it and once they do they will reach out to you with more details. We’ll also follow up with the team that’s reviewing your case and they’ll update you directly as soon as possible.
It looks like a member of the Customer Support Team has already reached out to you. If in the future you need help with your account, please don't hesitate to reach out here in the Upwork Community and our moderator at the time of your posting will assist you with your concern.