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I can't initiate a video call

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Active Member
Kiril D Member Since: Apr 1, 2020
1 of 6

Hello 

I can't initiate a video call

How to resolve this issue? please help me

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Kiril,

 

Could you please confirm if you`re receiving any errors on your end? I would recommend logging in with another browser to start the video call. Thank you.


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Active Member
Kiril D Member Since: Apr 1, 2020
3 of 6

Thank you for your support 

I' m using chrome browser now

But I can't see any error on my side

Best regards 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Kiril,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Khaled Mosaad E Member Since: Feb 29, 2020
5 of 6

I have the same problem. Someone please help me!

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 6

Hi Khaled,

 

I already followed up with the team handling your case and you can expect an update on your open ticket very soon. While you are waiting for our team to follow up, you can try clearing your cache and cookies or using a different browser and see will that resolve the issue.

 

Thank you.

~ Aleksandar
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