I have the same issue as well. - I cannot initiate video call with Upwork to verify my identity.
My ID picture is done, I've tried to open it from different browsers as well, but there is no option to call.
Please someone help me,
there are some errors on page "https://www.upwork.com/ab/identity-verification/"
and then, when i click button "start chat", the page "https://support.upwork.com/hc/en-us?action=verify-profile" was opened.
i had try "firefox" too, so how can i start "Initiate a video call"?
Hi T T,
I`m sorry about the inconvenience this had caused you. Our team will update your ticket with additional information and will assist you further with your verification. Thank you.
I checked your ticket and I can confirm that our team has followed up on your ticket to assist you further in completing your video chat. Please check the response from the team and follow the steps they shared on the ticket. Thank you.
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