I did not command to accept the refund but there is a message "Refund given" comming

[bigboy061293]

Hello,

As a tittle, I receiced this message/notification:

I have not received any request of refunding from my client also no agreements from my site have been made!

Can you please check it?

Thanks,

Vu.

[AndreaG]

Hi Nguyen,

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. Please check out this help article for more information
The team will also be reaching out to you directly via email with more information about your specific account.