Sep 30, 2023 08:25:23 PM Edited Sep 30, 2023 10:08:49 PM by Pradeep H
Hi,
Earlier, I tried buying 6 dollars worth of connects. But I kept receiving an error.
So after refreshing Upwork, I tried buying again 2 more times, but it was still not working.
After that, I noticed that I was charged for 18 dollars, three 6 dollar purchases, but somehow I did not receive my connects.
It happened 3 hours ago, and my connects are still not there.
Please help me
Thank you in advance!
**Edited for Community Guidelines**
Sep 30, 2023 09:01:38 PM by William T C
Alex,
View the top right hand side of the Job search page to view your connects or your billing page. If not in either location, contact Support.
Sep 30, 2023 10:12:02 PM by Pradeep H
Hi Alexandro,
I am sorry to hear about the error while adding Connects. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
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