Jan 17, 2018 07:55:44 PM by Nathan W
The registration prompt informs me I need to enter a phone number in order to text me a security code. I don't own a smartphone. As a result the site is now unusable as the registration process appears to be frozen. Is there some way around this? Even my bank or paypal doesn't require me to own a smart phone to use their service. I'm guessing a landline is too primitive and they can't just call me and give me the security code?
Jan 17, 2018 08:38:15 PM by Avery O
Hi Nathan,
Please know that you do not need a smart phone in order to receive the sms for the security code. You should be able to receive the security code sms with a regular phone.
To continue, please type-in your mobile number on the spaces provided.
Jan 18, 2018 08:10:07 AM by Nathan W
Sorry about that. I probably should clarify that first statement. As of literally right now, I don't have a functional smartphone or a mobile phone either. Hence the dependence on a landline for the time being. And I don't think landlines can convert SMS into voice, so I was wondering if there was an immediate work around. Thanks.
Jan 18, 2018 09:59:45 AM by Nina K
Hi Nathan,
A member of our team will be reaching out to you shortly to assist you with this.
Jan 25, 2018 12:33:02 PM by Kathleen S
I am in the same situation. I don't have a cellphone at all right now. Please advise on a next step. Thanks!
Jan 25, 2018 02:35:01 PM by Nina K
Hi Kathleen,
A member of the team will reach out to you shortly to assist you with this.
Feb 5, 2018 10:05:09 AM by Karen E
Hi! I can't finish setting up my Upwork account because it insists upon sending a text message to my phone which is a landline. Obviously, I'm not receiving the text message with the verification code. Is there some way to send me a voice verification, instead, or is there a way to skip that step?
Thanks!
Karen
Feb 19, 2018 10:30:44 AM by Nina K
Hi Nabeel,
An agent will be reaching out to you shortly to help assist you with completing the verification.
Feb 23, 2018 10:07:22 AM by Patty A
Same problem. I don't have a smart phone or mobile phone. Could you please help me?
Feb 23, 2018 10:30:34 AM by Nina K
Hi Patty,
I've requested that one of our agents reach out to you directly to help you with the verification process. You should be hearing from them very shortly, thank you.
Feb 4, 2019 06:27:00 AM by Ken G
Likewise, I don't have a smart phone to complete the account verification. How can we work around this?
Feb 4, 2019 06:44:12 AM by Goran V
Hi Ken,
One of our team members will reach out to you via ticket as soon as possible and assist you further on how to complete the verification process. Thank you.
Feb 6, 2019 01:17:57 PM by Frank F
Same problem: no way to receive text message I have a landline only.
Ken G did you get the problem solved?
Sep 22, 2019 06:13:04 AM by Debra C
I am tryinng to complete my application and I don't have a cell phone right now either.
Sep 22, 2019 06:29:26 AM by Aleksandar D
Hi Debra,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jan 25, 2024 02:01:22 PM by Cy H
I also could use help with this as well, since at the moment all I have is a landline.
Oct 16, 2020 11:01:52 PM by Petra R
Frankie P wrote:I have the same issue.
Buy one. All you need is a phone that can receive a text message.
Oct 17, 2020 12:57:29 AM by Nikola S
Hi Frankie,
One of our team members will reach out to you directly via a email to assist you further.
May 16, 2018 08:47:50 AM by Sonja M
I have been trying to update my profile but I do not have a cell phone. I have a home phone contact number, however the system does not allow me to enter a text free number to receive the sms code. So I went to the support for Upwork and found information about completing a video chat. But again there is no information on how to do this. It seems the video verification will be my only way to complete my profile, can some one please help me?
May 16, 2018 10:22:58 AM by Nina K
Hi Sonja,
I'll have a member of the team get in touch with you directly in order to further assist you with this. You'll be hearing from them shortly.
May 16, 2018 10:37:14 AM Edited Feb 6, 2019 11:28:51 AM by Virginia F
@Nina K wrote:Hi Sonja,
I'll have a member of the team get in touch with you directly in order to further assist you with this. You'll be hearing from them shortly.
Here's a thought, why not offer alternatives to this process for folks who can't receive text messages. Then there wouldn't be hundreds of people asking for help with this daily.
ETA: And here we are, months and months later, and there are still tons of people coming to the forum with this issue. Heaven forbid Upwork should ever consider the suggestions we offer ... especially if they make sense.
Feb 6, 2019 01:20:40 PM by Frank F
Trying to compete my profile but I don't have a cell phone to receive a text message with the security code.
I see this has been a longstanding issue for some people.
Does it ever get resolved?
Mar 25, 2019 03:54:53 AM by Goran V
Hi Britt,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Feb 17, 2020 07:30:15 AM Edited Feb 17, 2020 07:31:19 AM by Joshua L
Feb 17, 2020 08:03:12 AM by Bojan S
Thank you for reaching out to us, Joshua.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 18, 2020 07:39:15 AM Edited Feb 18, 2020 07:39:40 AM by Joshua L
Feb 18, 2020 08:07:34 AM by Bojan S
Hi Joshua,
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.
Thank you.
Jun 12, 2020 09:21:47 PM by Whitney W
I also cannot complete the profile process without a cell phone. Please help.
Jun 12, 2020 09:29:34 PM by Petra R
Whitney W wrote:I also cannot complete the profile process without a cell phone. Please help.
Get one.
You also have to use a proper photo of yourself as your profile picture.
Dec 7, 2020 03:09:50 PM by Risheek N
I have the same problem. I can't proceed with registration without a phone number.
Dec 7, 2020 04:12:15 PM by Joanne P
Hi Risheek,
I have escalated your concern to our team, and one of our team members will reach out and assist you in completing this step.
Mar 3, 2021 07:02:55 PM by Joanne P
Hi Isaac,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Nov 12, 2021 01:22:01 PM by Walter E
I have a landline, It's not possible to get a text on a landline.
UpWork needs to fix their system to send the code by voice
which can be automated like many others do, then it works
with all the phones in the world.
What's the phone number and email for me to reach
customer service or whoever else can resolve this?
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