ID Badge Verification

[#1]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[#2]

Hi Solomon,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#3]

Hi, having issue with wrong name on name field while identity verification on upwork. This happend when i tried adding my brother's account on the pay out method. I have deleted the account but it still have that name on the verification field and not my name that is on the profile and on my official identity document. Please help, stuck in this situation.

Hope someone will get to my promptly

[#4]

Hi Usman,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#5]

I am a five star seller on Fiverr and am having trouble getting the Ridiculous verification process Upwork requires completed. I uploaded my ID document and it was accepted, but the selfie software does not work on either my Fire tablet or Lenovo Ideapad laptop. I am quite computer literate. I sent a cpmplaint to support but they were of no help at all. I uploaded a selfie to them that I had just taken moments earlier but they have done nothing. At least on Fiverr where I have been many years support people quickly solve problems and don't ignore you and let you hang there. I have an active contract on Upwork. I'm going to close it and tell the client to get me on Fiverr. Disgusted with these Upwork people wo cannot solve a simple issue.

i

[#6]

Hi Frank,

It looks like our team has updated your support ticket today and they're waiting for your reply here. Please continue to communicate with them as they are the ones who can best assist you.

[#7]

hi team, I'm currently trying to verify my ID. I uploaded a government issued ID yesterday and I got a 'successfully verified' text under the ID verification option. what's next? do I have to proceed with the visual verification? also when I try to do the visual verification, I get a message that says 'we' re having some technical problems, we're unable to use the camera on this device' although my device camera is perfectly fine.

[#8]

Hi Yabets,

Thank you for your message. I am sorry to hear that you are unable to complete ID verification on your device. Could you please try again on a different device or computer? Feel free to message us if problems persist.

Thank you.

Pradeep

[#9]

You've reached the maximum number of tries to upload your ID.

**Edited for Community Guidelines**

[#10]

Hi Syed,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#11]

It's been a day since I've submitted an ID and a selfie. This is what I see. Does this mean the verification process failed?

[#12]

Hi Noura,

Our team has already reached out to you via ticket with more details regarding your verification. You can access your tickets on this link and follow up with any additional questions you have. Thank you.

[#13]

Hi, my account says that I've exceeded the number of tries to upload my ID and that I should contact customer service. All I can find is the automated chatbot that keeps me sending me back to the ID verification article. How do I resubmit my ID?

[#14]

Hi Eric,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[#15]

Hi, I need some help with my identity verification, I chose Get Started and it keeps saying that "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." I've tried it on the Upwork app on my phone but no use. Please help, thanks.

[#16]

Hi Nguyen,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?

[#17]

I've tried it, but it still didn't work

[#18]

Hi Nguyen Huynh Gia,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#19]

Sorry but I still have not received any support yet, I need to verify my ID by 3/11/2022, please help 

[#20]

Hi Nguyen,

Thank you for your message. I followed up with the team and they have already reset your ID verification. Could you please try again from this link and let us know if you are still unable to proceed?

Thank you

Pradeep 

[#21]

It's still didn't works 

[#22]

Hi Nguyen,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#23]

I got the notification that I need to confirm my identity, otherwise I won't be able to use the service.

I successfully sent and verified my documents but when it comes to video/photo of my face the Upwork straight up refuses to work.

1. When I'm trying to use Laptop webcam in the latest Chrome with adblock disabled and cleared cache I get "We are having some technical problems. We are unable to use the camera on this device.Please try again using your mobile camera."

2. When I'm sending a link to my Android phone, I'm able to start face capture but there is no button to actually take the picture and the text on the top of the screen is forever stuck on "hold the phone upright".

3. And when I tried to connect to the agent I got "We're experiencing a technical problem with connection to chat".

4. Then I tried to contact support but the agent never replied.

How am I supposed to confirm my identity if nothing works?

UPD: I finally was able to make photo with my phone. It just randomly worked. Still users shouldn't be forced to go through such a hassle and rely on random chance.

[#24]

I can't able to upload Id after too many attempts and upwork is asking to contact support but i do not know how to contact.

Thanks

[#25]

Hi Saram,

I checked and it seems that you were able to create a support ticket for the issue you are experiencing with your verification process. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#26]

Hi Upwork, can you help me with these , my account does not have verification option.