May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Jan 10, 2022 06:29:03 AM by Andrea G
Hi Stefan,
The team has already cleared the issue for you to be able to upload a new profile picture and proceed with verification. Could you please confirm if you've tried updating your picture one more time?
Jan 10, 2022 07:09:33 AM by Nikita S
Hello.
I recently registered and want to go through identity verification and video verification.
Help says that they will tell me when I can go through verification, but I have been waiting for several days.
in addition, in the settings I did not have a verification and identity verification section.
I want to go through verification so that later my account will not be blocked. I have linked my official payoneer wallet and can provide all the data (passport of my country and other documents) to confirm the authenticity of the account.
Please help me
Jan 10, 2022 08:28:23 AM by Andrea G
Hi Nikita,
Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 10, 2022 08:25:17 AM by Muhammad A
Hi Upwork community
Two days ago I received an email from Upwork asks me for a Government ID I uploaded it but didn't get any email of verification but now when I click again on the link that I received of document uploaded i can see this (Your identity was successfully verified on Thanks for helping to keep Upwork safe. Your ID will not be shared with clients) but still, identity badge is missing
what's wrong please help
Jan 10, 2022 09:22:25 AM by Andrea G
Hi Muhammad,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 11, 2022 05:53:24 AM by Sunchine D
Hello, I am from Philippines. Please help me. Can I use a PhilHealth ID for my verification?
Jan 11, 2022 07:17:54 AM by Andrea G
Hi Sunchine,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 11, 2022 07:24:56 AM by Mazen D
Good day,
I am new to upwork and I got adive that I should get my identity verified before I start sending proposals. The issue is that the identity verification tab is invisible to me, I have tried to use the direct link in the help section but it only loads the page for a fraction of a second then it blocks it with "Page not found" error. I am at a loss here as I really want to start as soon as possible.
Thanks in advance.
Jan 11, 2022 08:31:10 AM by Andrea G
Hi Mazen,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 12, 2022 02:46:27 AM by Mazen D
Jan 11, 2022 12:52:51 PM by Ericka D
My drivers license expired on my birthday January 7 of this year I renewed my license way before my birthday, however in the state of Illinois, when renewing you are given a paper copy an the original will come in the mail in 3 weeks so how will my identity be verified so i can get paid?
Jan 11, 2022 12:57:24 PM by Preston H
Worst case scenario:
You can't withdraw funds until you verify your identity.
The money can stay in your Upwork account for many months.
Jan 11, 2022 02:33:56 PM by Bojan S
Hi Ericka,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 12, 2022 05:20:58 AM by Isroiljon R
Hello,
i have been using upwork since december but i didn't get ID verification request.
How long should i use to get ID verification request.
Jan 12, 2022 06:21:29 AM by Andrea G
Hi Isroiljon,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Jan 12, 2022 06:28:51 AM by Jonnah Mae A
Hi!
I'm from Ph. I wonder if you could help me with the verification of my account
At the moment, the only id I have that matched my profile is my old passport which got expired in 2020. I have TIN card but it bears my maiden name. I started updating my information to my married name but failed to do it with my id cards.
Jan 12, 2022 07:56:14 AM by Andrea G
Hi Jonnah,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jan 13, 2022 02:05:28 PM by Umair U
Hi.
I am not able to verify my account as I dont have option in settions
I have attached the screenshot from my account.
plus the link provided my support is also not working
both proofs are attached
Jan 13, 2022 04:30:22 PM by Joanne P
Hi Umair,
If you are required, you’ll be notified upon log in to complete the verification process by uploading a non-expired government-issued photo ID and meeting with us for visual verification. After we’ve confirmed your identity, the new badge will be displayed on your profile.
Jan 14, 2022 11:12:03 AM by Mazharul Islam A
I am new on upwork. And I don't no How do I get a blue badge on Upwork?
Jan 14, 2022 11:16:54 AM by Jude Saddeus G
After you get the first order, Upwork will verify you. After successful verification, you will get blue badge.
Jan 14, 2022 01:54:28 PM by Rusell Reigner B
I need assistance with verifying my account. I only have an outdated NBI Clearance and a Philehealth (government-issued) ID with my name spelled incorrectly. Can I send my available IDs along with my birth certificate and a self-certified (selfie photo holding my birth certificate, NBI Clearance, and Philhealth ID) photo?
Jan 14, 2022 03:48:41 PM by Joanne P
Hi Russel Reigner,
The acceptable forms of ID vary by country and will be listed on the form.
You can read more about it here.
Jan 14, 2022 10:55:10 PM by Muhammad Adnan K
I have sucesfully verfied my selfie verification but ID verification are in pending from few days when it will be verified ?
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