Inactive account but want to use email

[#1]

I don't know what option I touched and my account logged out and didn't let me login again, showing this message in the login page.

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

I, indeed, want to use this email to continue working in Upwork. Can you help me solve this?

How can I contact Upwork Support, I looked all over but I couldn't find it

[#2]

Dear Joanne,

Thank you very much for getting back to me - it seems someone tries to contact me but to be able to see the ticket system and PMs, the portal requires that I set up the entire profile on this (which would be second) account. I have even tried to create such profile, unfortunately, it procedes to further verify my account via mobile. Since I set up this account as UK-based, I am asked to verify it from a 0044 number, and mine is inactive right now. This prefix is fixed, hence entire operation is impossible.

Could you please contact me directly via email? I know this is not normally done, but otherwise I have to start a third account, with a new email, set up another fake profile, that I can verify by phone, and the procedure seems to be getting more and more out of control.

Best,

Dagmara

[#3]

Hi Dagmara,

Can you please check the email that you used on your Upwork account? Please let us know if you are unable to locate the email. Thanks!

[#4]

I have the same issue, i've accidently delete my client account, so i can not log in in my freelancer account. 

[#5]

Hi Nikita,

One of our team members reached out to you via ticket to assist you further with your account. You can access your tickets on this Link, thank you.

[#6]

I'm having a similar issue. What can I do to reactivate my email?

Thanks! 

[#7]

Hi Matt,

Please send me a PM by clicking on my name and share the email or userID of the account you're referring to so I can check. I'll wait for your message. Thank you!

[#8]

I'm having the same issue on my freelancer account, could you help me with it?

[#9]

Hi Yulianto, 

I was unable to identiy which old account you are referring to. Please send me a private message so that I can look into this further.

[#10]

It's been a week I private messaged you and haven't got a response. Could you please check it out?

[#11]

Hi Yulianto,

Thanks for reaching out to us. Your account is now reopened. Kindly, close your newly created account in order not to violate Upwork's ToS.

Thank you.

[#12]

How can I contact upwork? 

[#13]

Hi G,

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

Thank you.

[#14]

why is my account inactive? Check the screenshot. After that delete it.

**Edited for community guidelines**

[#15]

Thank you for following up, G.

Looks like your account was closed by yourself. We'll restore it shortly for you.

Please close your new account in order not to violate Upwork's ToS.

Thank you.

[#16]

Hello Bojan,

I closed my account as I wanted a fresh start but the email is showing as inactive. I tried to get in touch with you with a PM but it says I do not have sufficient privileges.

How can I restore the email and eventually change it for this account?

Thank you.

[#17]

Hi Bojan,

I'm also having an issue with the "inactive account" status with my email address. I closed my account before I even finished the initial setup thinking I could come back and complete my account later. Is there any way to reinstate my email address? I had to open this new account in order to contact you, but it's not an email address I use or check regularly. 

[#18]

I'd be happy to help you, Courtney!

Could you please click on my name and send me a PM with a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

Thank you.

[#19]

Greetings, Bojan,

I have the same issue, I would like to use an email I tried to make an account with a few days ago, but it got closed and is now inactive. I am trying to PM you with this account, but it says I do not have enough privileges to message you. I would appreciate the help.

-Mikail

[#20]

Hi Mikail, 

I was able to locate your old account, and have reinstated it as requested. Please close this new account where you are posting from, to comply with the Upwork Terms of Service. 

[#21]

I had an old account, under **Edited for Community Guidelines**
I deleted this account.
But I still can't use this email address on this account.

[#22]

Hi Steve,

I'll ask our team to review your accounts and release the email so you can add it to your active account. 

[#23]

Hello, I'm having the same issue, i really need to change my email.

[#24]

Hi Alan,

Could you please click on my name next to this post and send me a private message with the email address you are referring to?

[#25]

I am having the same issue where I had an old account that I deleted, but I need that email address to add to my Paypal in my new account. Thank you!

[#26]

I want to activate my old email can you help me?