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Usman's avatar
Usman A Community Member

Is there any Issue with the Upwork Desktop Time Tracker? Its not opening on my end.

Is there any Issue with the Upwork Desktop Time Tracker Or I'm the only one getting the Cloudflare error after starting it.

 

 

Tracker Error.png

 

Please check the attached screenshot. It keeps showing this message and not showing the login screen.

 

"Please standby while we checking your browser".

 

Looking for the solution.

Thanks!

17 REPLIES 17
Aleksandar's avatar
Aleksandar D Community Manager

Hi Usman,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Jerickson's avatar
Jerickson C Community Member

Hi,

 

I am also having the same issue. Initially, when I opened the app, the tracker shows the Cloudflare error which doesn't go away even if I restart the app multiple times. I tried to clear the cache of the app and now I am having this error (please see attached images). I also uninstalled the Upwork tracker and then reinstalled it, but the error still persists. I don't have any internet connection issues since I can browse different sites using Chrome. Please help me to resolve this issue as soon as possible since I need to finish some work today.

 

Thank you so much in advance.

Nikola's avatar
Nikola S Retiring Moderator

Hi Jerickson,

 

I am sorry to hear bout this. Could you please try the troubleshooting tips shared in this help article? If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly. If you have any further question feel free to follow up, we will be happy to help.

 

Thank you,

~ Nikola
Jerickson's avatar
Jerickson C Community Member

Hi Nikola,

 

Thank you for your response, I really appreciate it. However, the troubleshooting guide does not resolve the issue. What's the next step that I should take to resolve this error?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jerickson,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Ali's avatar
Ali A Community Member

I am facing same issue. Any solution brother

Ali's avatar
Ali A Community Member

Please check the attached screenshot. It keeps showing this message and not showing the login screen.

 

"Please standby while we checking your browser".

 

Looking for the solution.

Thanks!

Andrea's avatar
Andrea G Community Manager

Hi Asad,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Ali's avatar
Ali A Community Member

Hi Andrea,

Thanks for your reply.Now my desktop app is working fine 

Thanks 

~Asad 

Alejandro's avatar
Alejandro G Community Member

Hi, I'm also having the same issue where it stays in the Attention Required! Cloudflare window. Can someone help, please?

Andrea's avatar
Andrea G Community Manager

Hi Alejandro,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Paulo's avatar
Paulo A Community Member

I'm having the same problem and I could not find answer anywhere.

I would like some help, please.

Joanne's avatar
Joanne P Retired Team Member

Hi Paulo,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Rayghie's avatar
Rayghie V Community Member

Hi what did you do with this?

Rayghie's avatar
Rayghie V Community Member

Tried to open my tracker on my pc but it says 

( Please wait checking upwork browser) 

Rayghie's avatar
Rayghie V Community Member

I am also having the same issue.

 

Please wait checking browser

Bojan's avatar
Bojan S Community Manager

Hi Rayghie,

 

Could you please try using a different internet connection (totally different ISP) and see if it will resolve the issue? Let us know if the issue persists.

 

Thank you! 

~ Bojan
Upwork